Retailers risk losing baby boomer clientele with inattentive CRM
Posted BySarah JonesOn In Featured,Industry sectors,Marketing,News,Research | No Comments{"ct":"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","iv":"31fb60f7bf0fb430426f18d5d100e8a3","s":"9eb3d80d5dc53c77"}