Retailers risk losing baby boomer clientele with inattentive CRM
Posted BySarah JonesOn In Featured,Industry sectors,Marketing,News,Research | No Comments{"ct":"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","iv":"a783a0062d667a0ef007f4b824385659","s":"7c4cf08c7f229911"}
