Retailers risk losing repeat customers with frustrating return experiences
Posted BySarah JonesOn In Featured,Industry sectors,News,Research,Retail | No 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","iv":"15367804364f8d7525f2cfb2f35fcb9c","s":"42cb4b749f37c0e6"}