Retailers risk losing repeat customers with frustrating return experiences
Posted BySarah JonesOn In Featured,Industry sectors,News,Research,Retail | No 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","iv":"ec45b48c09a5e6ea6a8db99bbd457819","s":"60c110e574a39d40"}