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Saks Fifth Avenue scales AI-powered voice assistant

Posted By Kiran Gill for Luxury Daily News Service On In Apparel and accessories,Industry sectors,Internet,News,Software and technology | No Comments
Saks Global reports that, since it began piloting the Interactive Voice Response feature, the software has reduced call volumes for live agents. Image credit: Saks Fifth Avenue

 

By Kiran Gill for Luxury Daily News Service

U.S. retailer Saks Fifth Avenue is enhancing the virtual customer experience.