Subscription services have disrupted the beauty business, but there are questions about the disruptors' staying power. Image credit: Ipsy
Shift in customer service can help beauty brands tackle scrum
Posted By a Luxury Daily columnist On In Columns,Editor's Choice,Featured,Fragrance and personal care,Industry sectors,Opinion | No Comments
Subscription services have disrupted the beauty business, but there are questions about the disruptors' staying power. Image credit: Ipsy
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","iv":"1b367563a6481d27dc0c87acd758f2bd","s":"b34e1dc7de9e8932"}