Subscription services have disrupted the beauty business, but there are questions about the disruptors' staying power. Image credit: Ipsy
Shift in customer service can help beauty brands tackle scrum
Posted By a Luxury Daily columnist On In Columns,Editor's Choice,Featured,Fragrance and personal care,Industry sectors,Opinion | No 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","iv":"08282489fc6934b359d3b4ee2131899b","s":"cc2bcfdefe48a491"}