Subscription services have disrupted the beauty business, but there are questions about the disruptors' staying power. Image credit: Ipsy Shift in customer service can help beauty brands tackle scrum
Posted Bya Luxury Daily columnistOn In Columns,Editor's Choice,Featured,Fragrance and personal care,Industry sectors,Opinion | No Comments
Subscription services have disrupted the beauty business, but there are questions about the disruptors' staying power. Image credit: Ipsy 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","iv":"15c91bbff6ca3da26a2364b18b25ba9f","s":"18912fe049d00515"}