Subscription services have disrupted the beauty business, but there are questions about the disruptors' staying power. Image credit: Ipsy Shift in customer service can help beauty brands tackle scrum
Posted Bya Luxury Daily columnistOn In Columns,Editor's Choice,Featured,Fragrance and personal care,Industry sectors,Opinion | No Comments
Subscription services have disrupted the beauty business, but there are questions about the disruptors' staying power. Image credit: Ipsy 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","iv":"e5ae8615f40a8f472fc544c48495d03c","s":"fd1414e6edebd8ff"}