Subscription services have disrupted the beauty business, but there are questions about the disruptors' staying power. Image credit: Ipsy
Shift in customer service can help beauty brands tackle scrum
Posted Bya Luxury Daily columnistOn In Columns,Editor's Choice,Featured,Fragrance and personal care,Industry sectors,Opinion | No 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Kh+n3Re9dkk3HO1KQTOe7B\/oH+xfBzvMsgEcdDyrmUG4wSLko1Hmd0gPXRbTYqzyno2o+BTye1ecZ3okPHefLIBvavMbqZ1S2qHsC62j9O92K4QMvSlUfV+qxrMO9OfcYAdzkmXRv\/\/TraiEWirkoKSY2NND59ipMFdmE0kXDm57lc\/q34UQVMt0cmJJ\/twhxGZTM\/rNLjaXzcr48YpzXkW9KPCsAtcLMiqVkqdbN7wTNcH4XnV1tcAjXLJ\/abYQtdiKUoG4TlYAqxCXCDckAI22DM4nqZkpyBQcqC\/dmS88r29iWzNQ5Wgh6UH\/2PFcnny5+V706DsjeKXhkkUCKtFXXXQWOVOF8++wFmj8RjlJwiPueifdNdZyq4hkcTs8Jz5zCmuAUv9ytkNAh6JZG1fo3b8C\/AHxXEmHw\/28KkMrrbBZgapbyaIvSQ8NLgcrGpb8qDnvPOxEBmwRXQM2o36gbHAH9L0aETtgaD4mSDlKi20GMLdQVR\/RcPUo\/jdZ9+zTt0\/1WfmAwdF\/XeDmQzfRDtZHZ491MBuBLkQrz+Fv8X+C2eczYFH8dtbI8k7lgMi1jJwFly5N\/asHVH3Xm0h8UrLtGnDZw1e2PlW2XlbC6jekAmWKYx61IDvxNS3PatNP9WstHArY+7ceY\/4QbNxtrIqEqd8rbOgVJTj1tGPwLzWitV1rd9Lts0R49PF4J41eLC+jdpt9+oao0SWiudyCZBoKKvgbBKjwKi+4SVNrrP7Ynl0RPjfL7vSPBDYxy1dyC4dQvW93f4R2ZPCMTluoBGRJsoA7zBBuOS3bLx4rYyN1a0wVAHe4tDZ2r7w7iQlyDLExb65bBmNwEK\/0StVns\/Ct9WEt86w3rJGWEdiBUh4XiShfYkOGf1cs79DKBf2cXeOc7\/6JknhWe1PvwDgeQY34XsfueIH+N4IZH4IQKoygA762tbeB03iOmqyA2dDFHnhX33V3JmN53Mq5TZjRr3dh9LfByITskpOmtr9gp0rElnhXGvot1wact9TFP9v0vfPP8l1Hz9OpC\/4luYeoFE7armLyYOsDb1DETJtrJaQykSqmWC94mdirBjLoveTjPeKS2bnhS6m4vfLcHdoa\/BN9AiH3NnYbbpBLwmbcnQbiKIyNdmA2TqlsRuhsj5YCTy16VX4MpnU96xjO42QfayXqBfCn95EzuL8z5lFoLu4CjCi54vnaCFXtFFDgze09BUCk5uAxPb07d\/lEmfeWpgAf9cvO8JltfPdTon9nnZJmziXOGQ41eIb4Ja5xj8SPpuxja0IL4ek4zNLzvS74bt5SeRCMhYbhRkIF3JfX5hkPuhK2F3tVUL8NRv9wskNTUtpplmJ81QzIIzLQsJ\/IeAkkEZWT+2usFqyfAgfXZTpXRehboIh9\/iuZEQ1vShnT\/K+kjhJsDbOrkVvHcB196Q5c2bWFt8G2sHhkgJ5AZsvLa3E5+nNAJ3zo0IQ3MV1zn0fGSkFMHMXo7nqDzb58Q+8NGM6finOz1qs95bvfbff0s0T8LFGl6m2nK79NnbGGaPpdFhz3u6u\/g8DFeeAUxIgFEXEKyKNnK6EGTu5Hi9wJOuBSTIEAWF6UT3hh+TEPsoGaoepAHQGx3Qzv\/rBfAy3Vu\/VpkGJC7VEMqMVYel3pXlYxUp89n9ej2EHt52+nt8zDx20KG3XdNFKLAI5UO27gz701+gZjGOAi5gHPTSyp4c1wFpEzLktRSnehScSeiOr3ZL0RMxN14Mwg3Q7KED9QfY239OXfKSvGg6JTD7ElpciQP5qxcFV6aaWz8PNkagfDXaPEeoR7Rlw5VcGBcCqPHuTqLHCcwT7xHHL6iUDNBfppJhrmltxCJANgKZZyifF+dJWZ\/y426Sjlhl7Sa2OioaLK\/7J7yrwzXFulAv9Os9\/zXlrlwsRM1Nqb8QkieHYgWNgcB+1os2ssp2icMS40PjrAGYLGNalG1QF0KBrl07hi9le6HR+mTfnhLG5h7U2ueltWlmt84CmGlRCvun2Xx9nW0G6+VaO67Dm9JA1KY6Yg37qQ2yh4IbGLwpF7NNf3aVv0MgKcTgIZuJ5iXVsWcPcZ8v8pGYXrEIYa5osgwsFbAqA6MaIxuRkhauETQ8bphwbNqEkBJxq23OkgnLjyIrEXimLOymshMkYXTpk+SbUQ\/YPFW9jXA0R+foYZn7HXz\/BL7QGIrozoopzciGAnZBIVFIniLOul93Uuk57j2r0C78O3dEdLtxt\/UmRf3WSGlA6ZIoxqNUWntE9EogtIR+FJtzNl04FdD4UdgW7DS20TNIL0n3+mTiyhMmfC76q1ndVhYIK1CJkaAfH+Mmlo+KlZx6doaJV2c19wfM1uHJarG778A73ulOUkWfyiFXpG9eixxJ9yCytXpqiPnlmPEP\/NLBExi+rK1\/JMhXntbS+kLpYZ7imDohx6E46reZFh65\/VKxN9zsVVQubkyb4Yu+2LIDLa9l313ougu6glAjUfvlseEX52koFaS4bwSayPwYMUEo1vGbAXsMZMLwGH3JskZd1Z65KMdbjCWIKqFexLn3M+sPP9l268zDYruATSt1qE1Wk0W54DuAwdJk+1oLX9S6OdAMWXWT36taUC0aOLYm487IRoGO8x4ODQ+kGLkGp1OUrh5ywegfCc+AnRRaf5swsmCYWh4OylJtHZUYSSUIVSSG6a53zXoZjZtZ2nfw8hhnCrDgNNxv70obIND6SqYXmWd7p8W9rYC1pYQDFRsohBvgtjIwaALFvAP9hKuR6yMdrzJeV5UGxjaPT30tN8XQdsFcBgKn5jDUTOkmAA\/w0zXSMx\/\/jy9yYPe4C48oMNDc\/P2\/jEpz6qQ2LKoYHjzr0w7C1jY9zBiUr2DduAB7hgJH3DwWOgioMxCvCaI2SWWBk0WI+18RNZo0YE\/fxpmNb4baLZsNIpkpme1mqjFcofXJlX\/LFc64dSKK6rJiioOG8iCyGzjYUTDf2Nh6IJT5ZNoFtUh7XVwEJBy5AioKK7s4bubdSGb7SyP6gXkZjacnH\/kpFBm2rlPYtWIOFO0\/DvlrUWLWfsrBeXLLjw6qbPmlq6+yjkh6PoWDJDoUx3vK8PjRgH5jR1ZSHQ\/7rB3P53jT0Zq0Mn7623lF2G93nr38DQ1WdaZeom4zZuwHiN4v2fcBPh6XxNDGXFrWxyq8zDSBaNpymg01JUJeftJ4RNYUYqO6cS84B3T1sAGsslwr0+MUsKRObVOJeou+3mRdy+gchr6NMdgNPOBHYhqDrKgCO77q45ExowXX1L6vH8938ANtE5PhJrNRemWWa9GRE\/cOq9pzivkHZGqcM4xSTD+ZmDpd+KqtNrHBA9XFG\/B\/1p3djXkKVZuUX8VKxVY2vQJ\/37vXueqWdG+BNtZJCINOUwpR4B2j+W4hGRWdOc4LURtnzASuvNFuoxX4DyoXIDGauYl23g5kl\/e2n0KdrBeDEemuDVj6GBtUQZZpcZR2hASMhGheubR9COejtObCvfyr0h95Oq5QwxoJcn1DeaIW3WrPDvD4HJqsqIp3j0CXpo+ni+fmLNhmkVSEVnTi8JMq0mtyNEvIwu6X+o1wivP2Qh3dghipTRPCgY8b3FrDh\/s3fUgvCprJuPAqifYvDtuBmhdHDpQcw0+jPHXx\/Sr0InpxOX8FXcKbkBTVir+GHa0lak0jGyiOMX2XCdAZQoxLVF1XbbdmoWHKe\/D4aii2Msp\/8oZNPl2brJYXcNyt5AvvepUcxBmPA3widUZMXd72R1uGzllOL6JRxCl3dwMmh\/FHUdvPsFLyNFVP0Ou2MAozAEY6Paj4JkYrPGxnT3FHHBsSgMiga2p\/RrKwS5JlYEIUVGkFiHHUda6fXd0+9N8bE7njjDxPEVYKtN1pOgLy1kvBcWz7vZg88sqSWiJ3qxDTnj8lKqNV1JsSJ\/FkoDlAStttLGvLOFXvUDw7\/KcYdOfi\/pI+GzVDWXsvowS6ocrnz3S+1X796VaqQMvgiUHrMCp3VUyRoxTfaUUUb5nTAA3Paf+qfo0Erk4LWfRJyqhtqsrON3m7qJyul+hHO8g+1tKuL\/vnowxYPkTTWKKnaRgo8yoryWXaANwiAgenEFuv9pcCjJFP91Rq4edC5hBMR94PALBtVLVkWecPQ2BKyEbrFpg\/xmAw28fz3DksVg6vE9wXPJBgZYVTOzoyZczqLfyfyQ8SmfvB6XWREjiRFBdjIusV53D61hElmtUvy+\/DtxH3QLTUkzHVILajFS1ydNwwCVPdvGkkwcyfqXh1hENzbWmyFe2z1VivnAxd2IS5vAIGBSLqDANOrDCPY9j8AsMnxWN0gITDkaMjsKAO0nu3xZV9QURFwzuBuPqDzou5F\/\/9gvRdrilsyI1jUh9IzHVEr\/95TtyKEQJ1VvZb3wFb20sn6RqKz1VBhGGuKb4EDJ9S6kmDQBYdQGyn8Sc0mE7rDWwftLObbzqN01VTTXtojUoNed9WInQE9ITCWz6Qken2TlrLehnnYDcIYZO4ivu5m7leo7hdLi9OC37ize6fhbtMTqk+6M\/vMEu1bGj50TbQP1l9UdI+w\/NZ+lKlLuADW4\/TBrOXCXRjVrzfEcQRyrn6AXI3WMH8rPRwM\/FQlW\/aqVNSUHEJp+hgNclAcNe3oF1St3IJTS4Wf0AQs0YC07LZzs6dHEVPP5u0oSEQK7Yjw66\/US5\/olR8jgyPqh5xcratJDLYCiEYb1K1KNklX86aOHKFexJCgeO+vMbLjgBQ2pRVu\/VqFEsZxyOJ76txOXC8t99FxZICWnfXiwgc8zIZYlKM1isouNVAhg9pLn\/u\/FjgIJmz32zpEp0SPq3WWwP71xqFFFnBI\/5ntdgp2bPT\/ZFyBUm2vxFEhbfHwQtB7mKt9B4T++D76luiOSyR0neyCxW2i38bvGqikWVAkyY8iXG4IJhBLEIZbU+TS1vpdCkuyi24R30qTZvwssT4kukUQMw\/VUe\/zTRfkpUGacYwgK4uHcPYeDrMqqv2j28mi\/f329IearFrpcWRsis+45rODChWz3TjA\/kamGZ0wKt2PDNUhfPvjh1UtPLOLByrori8d+7y65FS2Zo5PvLP4zeFqLloh1LNxO+7RT9nHG+3qVmoYuwSC595emjlEuc5R6Mhky78qBzvi98Cn3RjBq6YbOioa5AjC8oilhnFJ\/cFjleJJ8pZFHMS5TIn5g8dBwAyjKAk2ND3DDplxjUGT+dHpq+ilsshVVG0B2E8AAxCABZ1yr8TqptZyXjaXWUBSJwXpw9vdEV4ZYcJFkMwqducKUAJ00gtZCi0rl+0P6BRRRZ18FkGeVjLG5LmPL0TbEusueasve+y3ebL\/5rx861MXxi+DI+fYcQIQ+7x56dP8oyIATczyFQnjWb5hQa8kThi+oDgy9uFq4lCjc0mD+\/ZAPbVjwaaL3rFV1Rlj8J\/B9Ry8HOU8wZt1mIco85BBP2712XQNItdcdIVnmRMT96OFiF9mZaCoXjKAYFc16Gzs\/Czxj7AMB7FX2G627C0CYY9v\/gQVk1qJykBjWGf2J7fZxl8Cfy0ixvtPExMGV8HEssX0wHmC0+sal4uY2e6W2MIZixU9MuDA532bJYdKCQ0wbydGMNwmE8W5Ps\/lxnSsz5CqWEZF+VsOcuNcA1MOYV1nBfMUfhZu0R+BMTo8WJ0DEvJcqGCw24wHVxF1muOFjYs\/gv7s2+UhBDIPUo1Cx\/AqYxnR7Sgr3gRkokU2fM5mIaNVt1PSNcpe\/m\/4oI9iIV7oAVcFXpAy+zMEmTTyvYQC2mM1iETJ+cW7CTa9n0RhmMIlIiE5ZNt5E+lw4cW16pImpPT6DJ1\/Pl4reMIYzfDheWHBHGG4FcTMTQ8puGJC13Mg+wINEUxpYHEKkwzNGuZd5uNMjrDFZMtSQB+3tN8CwOeFXiI4gOJvSpU\/Zg9XLZgfg\/OLhEL4X3JB1YWnnZAl9N8C1+8ZwfISK1k4jaa4w1rXOh+Mvzurr6acACQGAjbbnGs56AxFMxRV\/s5AmLxeQsqiYT297Wt1LxE1wwvbxSV\/prAv960lu7V4\/FOocKib1tuC4rA18DrBupV4Eg3i9w3vwTifgQtgwv54zfEo0YShgvsbXODen4u7\/6Gd69be5B6s8DZh8s6DhMfxGzjCMGa6X5Cy3cBY2nhqfEeGOSwBthRZ8FNTO0SUUj6kxF6SC5wkhBww6vQHxJ3oKrymrXdErKCvSayEQWmYl+\/Ne7wSVNcCEni4TILZnrj4Ao4pgmXeC7k7G1Olh233wNX8tpCrQBpmkgmpKRdlKAgE\/pvKOjb5bhPh9Bmml\/ymzc3NY9uYKTK0Nm\/1ojJniJ+kEqNMt2q37ML9s9+\/MScjUw+EhdlNyX0O8IFuoWhjnfWOhFu2WSPEkOxgw2K+7hp8NTtyaswb4swNfyjaANlvbxE4sWSIwzhsQ+jV0neDB8PN9nJunHtdW+LMEFTGMO\/vlEW1RA3GbxWkqDn+SvOfvV57e24PsCsu47P+L4iBUJLz6Iq6ks7RACGlZ127CI2QxknjxdKOOD5HW6s91VuRJMMiQIwXSxiZScU1Fk2DJR02iZrxkhY3RTAIkZc82mTcEyVl\/r56rnRFX0XHeW2jnIjxcE9JdBiry3cqf1QPnuEYuzy\/jba7PEyPMaRA6bPUUFHFhoGSGC+NF71r4GbsOvSQzmveGNb+I8Si2xicbm0ZZtyRf\/tRuOO0kmfG3+A=","iv":"2e1591d0acc9a6ec4265c7a29f7946a2","s":"832271f0532631c6"}