Single-channel approaches to customer conversations will not work
Posted By a Luxury Daily columnist On In Columns,Featured,Opinion | No Comments{"ct":"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","iv":"e2e27a8b9af5c76d959dea90c718a90f","s":"796a22fea05822a6"}