Single-channel approaches to customer conversations will not work
Posted By a Luxury Daily columnist On In Columns,Featured,Opinion | No Comments{"ct":"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","iv":"1ec96d0d31115550e6ecfeb06dec77d3","s":"020d1268b6edc73a"}
