Single-channel approaches to customer conversations will not work
Posted By a Luxury Daily columnist On In Columns,Featured,Opinion | No Comments{"ct":"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","iv":"9396a9d377f412eae8c415d23f780b2b","s":"d91c909fb9430044"}
