Single-channel approaches to customer conversations will not work
Posted Bya Luxury Daily columnistOn In Columns,Featured,Opinion | No Comments{"ct":"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","iv":"6c7c6a5de66aa6313cdbbf0d8aebe4ef","s":"f3bfc74740c80d6e"}
