The customer is always right: Improving the customer entitlement inventory
Posted By a Luxury Daily columnist On In Columns,Featured,Opinion | No 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","iv":"d9119b8eeec9126a56391b17ef2887a1","s":"6bc7b82fbc1e2830"}
