The customer is always right: Improving the customer entitlement inventory
Posted Bya Luxury Daily columnistOn In Columns,Featured,Opinion | No 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","iv":"c15bdf207adbb14df51142dc31eaac69","s":"bd0c27f1b51bd2b2"}
