The customer is always right: Improving the customer entitlement inventory
Posted Bya Luxury Daily columnistOn In Columns,Featured,Opinion | No 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","iv":"04b8d4f3ddd713979f5b78a9f41fd852","s":"77ecaa365bed8b54"}