The customer is always right: Improving the customer entitlement inventory
Posted Bya Luxury Daily columnistOn In Columns,Featured,Opinion | No 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gOxKMlKSMbWPkbdcUE1NzmWG9cStd3vAs5cDuaj9qKurEWo+OPHe0V1lpLqU4ZyW7F5owPBWxvu2swUpSH75BNe5t5r4stzM6PwMZH+EKMHDH0xOq2IeFZEhlb\/D7MpYwYkP0Flx22ujzbtTmVHJX8V0AZQLoulP5F0sXDP4FZ48IUXe9evTcjqqKCivenfWE7FFbnCWb3Ob89eXqcm7IotEgCwKu2DSFmaGBnjLRGeFEKDAiz1AIyuSUoW5xYmuFOFf4besVGYCe9iGu0mzFTnOup0k4bonzLQ\/\/Ti260nd1BpVg1qPDEvtyfPlBms2sXXqrC7EaYQgzg08Aw2ex0nGv1nOvQzJ97PGo1q32t2D8KxDzzLWoen8lU3nv91vELOVMV5N82IBbTExkqSKJXDard1fGG64JqAU7adpAaSKCaCEpUv6uQnqyR0Xo5psFxydsrbfuBuWFECoIdDrq3UmA9Ks7Y\/QmSx7I+Kct0a2lMqIS9AyQdft41zKtipGI8qL2AqlFbGVW7WTMk6Et8PRXtygSGaP2wrsvJk56iqOz\/oUQVTh8mXXO2fWEN5uC8Bby1ZqPRqqkrXixtw3pgyEVDy3OMkptScbMhaComm38KrU0Nw\/lj+X48vbLp\/oUGNz7K24iMVltSdK3vDN7D2jlTpoEmKzknLytZf61\/ccF1n8SIs16RyDrU9UhjiES0+N46owCPynlTDfA+ZZmFKvX1O5nmKhfnRNKstpCJ3LHoce9+R\/ehzHb+rZe4e1YN0bRdHmJBCk7C5+yOQz3Alc6re2EBv49\/fk\/Jp1CjsCtbbduR+QUR4X\/tRUUBYermGjth1PDKDCmFZoCHABS6jN5EdZmd4otbAtP86p0pqfaMZkM\/s2\/FtbZ5Batd0SEtz76aG1mfzQal2LhFcJiHWidyYC\/RWuojoqakaNdPKdNfWHDi1fGLjW5P5FlW\/zPwDUwBeD3XhxHame\/\/6xqQ+K1F1UTilff\/CCS\/qQ1tkz5q4umgiBkdrZPOIgKy0sKzXBFFyY91eGdCL648pDVoA0LiWndulyM3TskIfyhb5kj0Ieh5W3RzDbzSyLGScqbPOStwaCaxi7EcXnK4Vd1+13IgwoovKvfnnYKWN3Da1So6MQrEsCyGuMfvnGxMQ8mY6V+Dgjkfx2NvZ1PtWMkcBLMbB1TVToSh1cPFccnB7v9wLCdOekQs5ywbjtvf+MIoDX8PTQkjczkpNl5c26P2+yNCMkl+4qL4K87fkEc7h5INDcYiL4pgofoHba5F7jmNnJIubtwvHlrBojuQWWps8BKkO5WkTqZvn3cQ6B03c4O2090\/qk4CM3SZ6PZ419CsTBStfEpCASdemIVr9nG3VI1QBLDzMwXtfkGWnHIsFQoSpg+r8t8jh+AXr8BgmLIM5x9riLuUxNbm6wz3U\/qa5Uk7w62ZV0O0CF5IAY77Jaq\/8VI+dhl78Z9r8\/P31\/a62HgZIkDQmCNH7YWyvNp1j2odzl0xnMmu8FJITf8iPd+JKt6uRknVxT7Vzk1+p3HyEyuModycEl2CoCLqMtmrKdAOYuIo2hkLMsdUNZwaW4kpIAxdCcUwR3iv1z9TezyQnnDS7+vHmmY68uB1wt74e8piHkS88kZFCGUZ+JjQcUAzxoGIuYZSJkvb3q4Tb0Hr93Jwfi8O7Os9vmwiF\/POSTdPFzAmtzN5+mdBgrT2\/1u0\/0tXb6iVmuJy9o9l+HSAFjnlVJzwjKa3DZKXgPy9LIimBplclDNfDLC+nmtsANNy51RWg+yvAQRma9beTJtQhnA3VKPViP99L2RtS2TDyNKmJGixTjSEoakRTuJvBzG9jmQjhLPeiI6LHJ7Jz9X6NgvpYC7IhQr9lc+rgPXtuvRH5mApK9FELrK1UEjpxUeaYUKbtffx9ZXKb16yFmLfDNOQyP6HTJg6M1Fa3b8iHyw0k4Crx84VJM0I6+oYNbxjdQf7cG1SaV3TAWBAe\/JFRy25A7QsonMi9D9fR6qXrQSisIheJG7TokYQMs8ZQ9TILkheVvjMooeJ7mronuUIknkV7y\/0q40yCgnuK3SA8d1W\/1E\/aq95DaPdye0hdZi4IA6cyyEeGLQj7Z72UCfiV7a\/pMwUkHPno2E4t82eiVz4kIPuCvOm5y0m2S0yF7HqEFasqRsx08Xhgb0IbMQTfG53gHBkvBlA0YtYtAWFo4o2z2fmJ6P3EQhT8V5QPO8CVe4BgVpptgWlyuJyUXxPBVc3o9EZXInBuzsbXkI\/qoXL26AvbV8t2wbOYhbNZNrXc1IH+sfy7g1KmXPaorx9Wb6INbQfHRrStS\/y2kk\/2WET++kdf9v37gKTA1H9c6Zt4MsYRzpJsvtxJp6BqVZXNdGIAPoQti1qzaXZUvbDmgZzb1nj2xV0JTz4GKQJa63hvQDTZ2YqNyTmAWvwQ4sdkJIYPTaEGKAQHD\/aXLPaQxac4HMPvXiE0ptJX9jnzT1\/XUJBq4\/LDpfmqeB82tF+UbqiJ5FNNeCTsHuRXGzdW7iOCZFb2LreeOwx0RjdMGhFduQ\/0PlgK+tT5ubk1qwH0r+9vgkLuKkK2ARxhYYEjMX0lfuOtf9d4Ivtss8hOTdWjchFkh5p3cIiEh+zfDIrWoWNQxchaIGxwuzTV7sJCsxAZtXlSThAS925FPvEJsr\/Avkc0u5ymUiP6nmdiSk7e7U\/7uIqJg1\/h9rsKcBEP1zepow2SN4Xf\/euNrefLSyS1krcQsL7QFAuKdZtnNC\/k0oapLpG3Obau8ycThQ\/rPbTaLPaTt0pCGbpYFX5kj9J7aPtbrPXwShKZsivy4J0HdGWMQtuzqrHUE+JVpwtZISGlkAVB63XkqpYPyZylfw7nLO2C24AQKj6v7W4EEtakiw8B\/feOa49yaXk7SssdkZWrmx3Xil+QRFjO+suQxadqSS7H7Uxc9e59N1IhBhdA3mBfAP1qHGTxfxwruOy4e29JCtDqZ25q2wTIEdumiyfMs9WodTWgOHpMl5QbnwdbLx20kFTZ8KrFMrkwQ4OZFH2hoEamalC\/GapfbpJ4kexBh5R+dQl9cfKynN25ONVIYhXd1H107+l7T7+EtYPaj2l1CmjCaM5iDK0qNqbf6LecpSY9cbntQu5WN+AIJbFu9gpj3+dgJGXl7Bje15KT\/U\/4XxXgguuuNoIhJC0fOjFGygF5PgCR\/RETZLTTLy9X9IGaeRF5WWui3ptYTB085NFqCy\/5dbNfazaeXsPV\/Cgnrwn110YmlC66jcHmlOZD7QLEpUTO+HznSo5ibao8dyuLCcgMttlFkVwfgFynIOJmSUG4N3bcz3K8kE0w6I7nti59t8Fl9WD2ud81llYIk1ObcKGMS06stZxX9MKWk+lw6jNmLEEFVVXXPinYQZXC\/pKnYZgarTegALdYhIGwuNi\/qZOntTPs3sgwPVMkgqIGWZzBeyvYfjs+V\/C62vJOCTvghnnHFO5Arrc1r\/Haf0btgVwOCO83mVkk\/SUuFmomrUs6qcyTIzdjBaT7Oc5AA3csfEwM\/laMOgbsrmjxFKrj+NzYBnFHHEWtt0ByEPFVHfDNDgryWEmzCfeNjYJ\/Y\/k66kSS\/6ynRHfX1z2tOmLqeQCfTPYbEvDmds9ZdaC6vLeLXRiSrIn8FTEpg6258sE31bt4kpe5sTtuLsFBRUCu\/6LWoLBBqJZRrl\/KynsK8vwpIPZ8k45Micf1GpC4E+7H7cTss6PlqrtlcTLz\/TGhZRan918sqsY6Rxt2md8ov9whL\/gc5jHSGcDv+T2AICw9JgzFHo8BYIAahBYSgSjD\/JD\/6e5JOxSpT6FpzH\/SBOOjGcGqMd+MNfaVI\/MxDVbSjd8ZPTOlnOg76rXgwqcBfMZZm941iIQS\/mM6z6XzonTCHtRs268VklCzAJLhG7DFPneudhZMqMrwcWIrx74W+9NRFllPqCpOYwf2F1BeFdfX6qJmqbW8SCCk4sOACEeLyujdLhfEDnQBv0zkDy+4T52k9KgwlTEB59Q8T4feY5jLwBufT9PpZXEILwEyfnBDK1QhM2yYshhT03K2QFPzSqTqFB73McbSS8kw0vM5OWvAM0ylXCvbe\/Uj4NsSQ6OvDYaAJZUgM6HTe5vSc0bp0pYbI5ryHMP4pqILBnjkzLQof7ViCOfihJnjPWqXyt\/efiw87LnHm1fMbov1F7ozglCegTOGtny3beff4zQjnGRwgGQNfRxbnfSRb09HC355Yia7FuylEHNjTOAixAntcW1pVySkKq27Pp4e1Nri4nGRF0UBl9nIOZLwIztbT32U6YIxBk3BicT2YubfZKZIUTxf5D877bMiPbTEgKdRnwV984jh+booELKXW\/xY0LOheMYhuOZ6DDd\/Y5ccS04GzWGhRdWkrvWKXvOuwUSfJo3UoaoYyftbZpQH0IimAegqo\/FsEhoNISx4Cqkb5hK2km6j96eCNT3C4kmPlYI7s2RFQ5U11l1y7rRlqgFkIptauApBBoIeZCRPFOE074sjTrl0XqCIvpU0RQWJA86pbcMTBaYP3S4LEb2xo\/xhSKCCzCbwaXjli36601FnFlLm3I0z2DsGoBkfMIS4onifxgxSDiWcdLNIoddJgnImxZ\/SCY28+ZWpPYiGi9YM9ghFH48Hicaf6Z84z4MQSfD1gPlljiFfeJAkMRxZe+7UcJOCNaEUHgc9CvGVVL5OpuJGPLmDnJiI5h8\/GdMchE2bzGuzjjNr8fWq4SoYzQcKwxmYIqruDcS1WUXAwVdfwVVj9CAxYwnCEPXWn5OEwClgjOw+iM78BKoE6HTLlvSkQcGo9DABOW6kLaEL8f2wKTZpnn8pOvF0ZuPSeAE0OAattryYy1D6mrh8aULTJtHv7nh0OGUExxad3uXoD3zsBLiq1MJHpOyffAsLtIzWSDE1H3gaXtJPg0cVVvKrQTM6HvNlNAZlNpxDzk3PnE2s+jIhuNg6FCvWNvZq3sNUED3FxoxHMW+dNXHWUpBfc2fNzbz3SUtm9PbQboSUtK2mb8SpmEUrcephBnMGICdJXApDO+m1mqx99dv2PdMmLftqyqkadgSyZv9a1ylGWdgLdDbsjr2Oi5wlDco2OupapYJVBU1BYKQYix2qK0\/aZmmzPPjSmojPyRVVbJvLTb6JVKSfA==","iv":"4241e652740803d73911c70060bfd1bf","s":"bb85098e8971dd1e"}