The customer is always right: Improving the customer entitlement inventory
Posted Bya Luxury Daily columnistOn In Columns,Featured,Opinion | No 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","iv":"13e80ac5f015a54426c194c9ec634e07","s":"d6546fc6deaf93fd"}
