The customer is always right: Improving the customer entitlement inventory
Posted Bya Luxury Daily columnistOn In Columns,Featured,Opinion | No Comments{"ct":"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","iv":"bac2538c4619be9f89c5f29b7650ad2b","s":"08be536523b160b3"}
