The customer is always right: Improving the customer entitlement inventory
Posted Bya Luxury Daily columnistOn In Columns,Featured,Opinion | No Comments{"ct":"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","iv":"4f9a801e401f898030901a19c498d186","s":"63b3a53cfc475b4b"}