The customer is always right: Improving the customer entitlement inventory
Posted Bya Luxury Daily columnistOn In Columns,Featured,Opinion | No 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","iv":"90f0637cbfd39063bae8541887ba7b6b","s":"c52a26d6041f5e0a"}