A common aspect of unsuccessful luxury brands is a lack of emotion, as brands too often neglect the necessity of touching people’s hearts. Image credit: Dior This psychological response will make or break your luxury brand
Posted Bya Luxury Daily columnistOn In Featured,Industry sectors,Marketing | No Comments
A common aspect of unsuccessful luxury brands is a lack of emotion, as brands too often neglect the necessity of touching people’s hearts. Image credit: Dior {"ct":"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","iv":"b4086c830205477377881099d80fd1bd","s":"5cce69d69aba8d5b"}