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Twitter betters marketers’ customer service by making chatbots easy to build

Posted ByBrielle JaekelOn In Featured,Industry sectors,Marketing,Mobile,News | No Comments
Customers can interact with marketers' chatbots. Image credit: Sprout Social

 

By Brielle Jaekel

Consumers are flocking to social media to have customer service queries answered, and brands and Twitter are responding by making the process more seamless.