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When millennials’ interest is high – and satisfaction is low
Posted By
a Luxury Daily columnist
On
December 8, 2016 @ 2:00 am
In Columns,Featured,Opinion |
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Sara Mihan is senior manager at Cognizant Business Consulting’s communication and technology practice
By
John Ford
and
Sara Mihan
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","iv":"55bfaeb602514cd2b9a124dd80762af5","s":"45d0c5d072360438"}