- Luxury Daily -
https://www.luxurydaily.com
-
When millennials’ interest is high – and satisfaction is low
Posted By
a Luxury Daily columnist
On
December 8, 2016 @ 2:00 am
In Columns,Featured,Opinion |
No Comments
Sara Mihan is senior manager at Cognizant Business Consulting’s communication and technology practice
By
John Ford
and
Sara Mihan
{"ct":"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","iv":"ae42649da6dfb4155bf46971c945a688","s":"642d2fb0cdf8fcfb"}