Hotel experiences, even in the high-end space, often resemble each other. Hospitality audits reveal how luxury is driven by soft skills and human value. Image credit: Sofitel Moorea
Why a genuine human touch makes all the difference in luxury
Posted By a Luxury Daily columnist On In Featured,Industry sectors,Marketing | No 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","iv":"64c0de41ee89aab98bd529bbc30a8de3","s":"743f970bf5c56238"}