Many luxury brands have struggled to fill their stores due to poor service. But this issue isn’t just unprofitable; it also destroys brand equity. Image credit: SSENSE, Haitong Zheng
Why poor service will destroy your luxury brand
Posted By a Luxury Daily columnist On In Industry sectors,Marketing | No Comments
Many luxury brands have struggled to fill their stores due to poor service. But this issue isn’t just unprofitable; it also destroys brand equity. Image credit: SSENSE, Haitong Zheng
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","iv":"746dc28790f6de22d20ce8ece8f7fcb4","s":"86e8ba740a4bccd8"}