Many luxury brands have struggled to fill their stores due to poor service. But this issue isn’t just unprofitable; it also destroys brand equity. Image credit: SSENSE, Haitong Zheng
Why poor service will destroy your luxury brand
Posted By a Luxury Daily columnist On In Industry sectors,Marketing | No Comments
Many luxury brands have struggled to fill their stores due to poor service. But this issue isn’t just unprofitable; it also destroys brand equity. Image credit: SSENSE, Haitong Zheng
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","iv":"99cc032aa7053ab28af8db023c6f6497","s":"d1c09a2bfb681d87"}