Many luxury brands have struggled to fill their stores due to poor service. But this issue isn’t just unprofitable; it also destroys brand equity. Image credit: SSENSE, Haitong Zheng
Why poor service will destroy your luxury brand
Posted By a Luxury Daily columnist On In Industry sectors,Marketing | No 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","iv":"d81b7b052d764cc1b29f3084b2a5fe7d","s":"fa085224398d601c"}