Will conversational customer service in US live up to China’s WeChat?
Posted ByBrielle JaekelOn In Featured,Industry sectors,Marketing,Mobile,News | No Comments{"ct":"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","iv":"29ed080456513486f10248b69256d6dc","s":"69065dadc8bc0c83"}