Will conversational customer service in US live up to China’s WeChat?
Posted ByBrielle JaekelOn In Featured,Industry sectors,Marketing,Mobile,News | No Comments{"ct":"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","iv":"b1e7780daa3947bc7580bf53f73b084d","s":"8d1920789cefb122"}