Will conversational customer service in US live up to China’s WeChat?
Posted ByBrielle JaekelOn In Featured,Industry sectors,Marketing,Mobile,News | No Comments{"ct":"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","iv":"4f670a5a90dd62ea67b0c4d03aa5b056","s":"739bab9688e4bc93"}
