Will conversational customer service in US live up to China’s WeChat?
Posted ByBrielle JaekelOn In Featured,Industry sectors,Marketing,Mobile,News | No Comments{"ct":"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","iv":"cfe580833edb73f2317ecc28a46922a7","s":"2a9c64b7d8d965e2"}
