Will conversational customer service in US live up to China’s WeChat?
Posted ByBrielle JaekelOn In Featured,Industry sectors,Marketing,Mobile,News | No Comments{"ct":"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","iv":"be0b37c06207b5d9251ce4f7f958c4a5","s":"fb7936ff6b9e454f"}