Will conversational customer service in US live up to China’s WeChat?
Posted ByBrielle JaekelOn In Featured,Industry sectors,Marketing,Mobile,News | No Comments{"ct":"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","iv":"524d9feb680dc4a8f12359f3ad90101a","s":"6a889998d7d7e4ef"}
