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Retail

Luxury brands seek modernization via customer service: L2

October 28, 2016

Image courtesy of L2 Image courtesy of L2

 

By Brielle Jaekel

Social media is now the main avenue luxury fashion brands are using to communicate with consumers for customer service, with 58 percent leveraging Facebook Messenger, according to a recent report from L2.

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  1. Popular Condé Nast Traveler podcast is leading luxury's new era with empathy
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  3. Prada taps ‘Re-Nylon’ profits to resource environmental education
  4. Omni Hotels forms lifestyle partnership with sportswear brand Peter Millar
  5. The 1916 Company sets up shop on Manhattan Beach
  6. Global deliveries take 15pc hit at Porsche in Q1
  7. Lancôme seeds longevity-focused skincare with 20th Century Studios
  8. Louis Vuitton adds to Color Blossom collection
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