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Retail

Win customer loyalty through personalized interactions across purchase journey

January 27, 2017

Image courtesy of Printemps Image courtesy of Printemps

 

By Sarah Jones

Retailers often overestimate what is necessary to create a positive customer experience and drive loyalty, aiming for a deeper emotional connection than consumers expect, according to a new report from InMoment.

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  1. Mercedes-AMG partners with Brad Pitt, stages racing stunt in Las Vegas
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  3. Vhernier enters Asia with new store concept
  4. New film from Moncler marks return to Winter Olympics
  5. Hyatt names global lead for luxury brands
  6. ‘Tech is transforming every corner of our lives, drinks will be no exception’: report
  7. Prada places actors, activists at heart of 'Re-Nylon'
  8. Sephora highlights the integral presence of Black beauty
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