Research
January 15, 2014
By Joe McCarthy
Half of the mobile sites examined in L2's latest China report offer click-to-call customer service and a quarter provide one-click email for customer service.
{"ct":"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","iv":"44ba27848add140d16b494b9a63334e9","s":"cf5d612bb4f817a6"}
Share your thoughts. Click here