Research
January 15, 2014
By Joe McCarthy
Half of the mobile sites examined in L2's latest China report offer click-to-call customer service and a quarter provide one-click email for customer service.
{"ct":"waK8ERL6tgZdnaN5RBLYjjgBzsfvYFDsLmJC0OYzUcbNH3mEQWZWzhXXBfsTl6ewGUuL1P02X1KZPdIzJSHKNs+srgHubkDMXizF51TXNa81yauSqgS0RxNy1BXiduyZc7BxAx9uRn\/xXRvZtFSmP6O+8HAMqBljxbn6Osx6cf+qbucBvbf2VzWhLGE4WQ2fCRFdpRMUjqXbxigMNDvd0WD\/MLPDQ2Arfodjyqo1eF4JMJrQyH47Gd7PlcJjwXgB61AvF1E7khd3ULD+irR3dpJvKAq+NF\/TzK7SkpXd97k3i+1lfKDn8hoB0R5hXEHbo04asR+AvQru11gNgYpkUYRFbEeo\/3qvU0GrL8M7IoJwcsj80PB32Vqdlq3pJ5+bolE6grgZwM4lt4JtaAQIS\/+J+m6W\/z8b6jDTqmZLOtrLTCZD1Tn+8jldEf2hxVSsrL\/jHfLAJXnem7QmSFIRQ3fu5N\/FZlDqqFygcCSTka4rhxQNOVpZoir0q0DodhOtWQtEghKUwt7J4p4Ntkb6e0cgEOR+SG5im6X2WCdRaRUb2AiMCzR3LHYScWRnfThcEL+dOVsovR+p4WbL\/9Evs7V\/oA3bfpt7zCg1HEKBVeygr9sFmY2JspOkU9Scawc8vKU8aX9i1G87saAOT6VyproWNv1KtgSRYb\/wOdceS8DIBYKTMDW0CiJUrE+5SIlOij7bwgrWOJK9qH54O7wL84JzYyguN6uxcjcI4mAy6z5JKMzDFmJ\/iqsfIZD8aj2NF\/0HUbqGfDBzOlNnKAaG5SWk17NKALY1DDtipi2zHV4uQZd91Qe2Z7Dpnp3r2FuTTfFapccrWScUJnjXvGWSmfLEwbmZkwrMbXu1xMYPATi5TZKT14RcIXCaVZ+fCfrbs3zNCyh4JUr93c7DGncYUWn0id6DXkG3WwUdVYhSULhLZIX4DAtChvE+BrLSFPYYOATdcMEnz5JoItTnvXOZv2f37Gy9by6X8cl8xP27FTIhCb7Y+vwyqhPUQMNSVrg7XfOTAbsxNOqlFCsvlni9nYahhKJF\/CuCH0gf7LKZOPl6XJkoU+b7n4rLb74hDfdns4R5\/vyES8NAzvbfT7iRZJVbmLb0aGJoDjP9SbfhYvUf0pVrI5fMVUlBzRzgDkhztW2mJrnGpyKjsnt654zih1uxon5ArCqlZmLD\/A1Wyfj7E5Z+mZHE3YcmSSnyhsYHdvYprqG7SuqgFSnxKqiPXihmvaSZEyDgh3PodMdrzYvHeNmCnOAkijIy080mz9i0R2Kyj8vzsLTh9XpwEjS1ueXRMuNPcSy66gRxrTwZMrywKxPP7v7+v7Yq\/ZcEN1fmyeYhBk\/GchDyMR8V9LoZ29Y1wYL7NlI3\/8fPeUTXIlnA7FUuY6KLXxsF5oQey8lUrdaTToMz2EyS5sk3fxpClbRNCUsCoNBauJzX7cySFTjCvl+fZ7SPhg55RGprZD\/HeUT6AOk2wEOdMxMWxIVwSP5riDuEze5LLtEm5s1rIrNhMnmY9fUDIFC7MYvxIc7EWSmm00bnSTxIVNaAfLViT4YsR+FYGzDtdqOkCKByLgl3bIIh2LkMWHlUfpJuDsNNLOBJQJ6yXco+bAVYLRUeoBwtt8E+BdAs+7PnDdTcPJBMdMX0o76VfWFTQNYLQ8iVnj3ycw66H+XP6mcQK3NjJ3pi6wQC8GPiEyj0xh\/yDvnO22oFcAK3wiSxqEnDiygfUrmw1U9cAoTSsdWrELk6DbgZHTdc27bOl9cMPpwYCKTn89bcw9xq1RlXoSNpYmJfQH0TMfVqZjcBTuGXdPnTdw5XCeajtqG0iTUUpZHoSlPHZ4E\/P\/JxB9RG+r3yJFd0I\/qOahTDxZkxpRiSVbyF24yC\/dml4yXiGNG7tgj\/ewoL8S3KJ35JHAj\/vaGsG9lFn0ToKnnM3aA5XFFWGBlIJ9fWThLMyQfoTnmACTtX5BLPJyQh1ku9y9qasj4\/1p5ciL0M\/rQsujxE9ojO1N504fFKGGBwAz+RM8k\/zURJ6Z54CqmTCrCNXM0cGkGorCQSIRBWfYds+9w8A8pukJi9LqPT+BeG2MCccRf56ZaZh0PMGZy0iWqTCusWnuELJEuRnCI8iLUFf4f05M0KJQWtEc\/E3Kpa9Vi6hLzDjtDaQaBIfsZXUi2b6AAQkWPmNebHD3VmunK47jiYsH8qyfIB413G\/A96dKH8QNdo7Paw7D+RBoUBZJ2Sp4CewRjULV1slJ6fcjwzQhC06FHo4a4KYiwSUX7eIMq9R25VPDHylZNPjpH+Y1eG3U9yLos8tEeI5PhxdJdtEzy7fhe71DsOqPeuZ3m6A4uwJZ\/Tn5Uu\/FbAJ0OjE\/HluTb+CWVLVgi4jw83o9bQK+pUl3HQdr3zWncCb64T1Oa9m21UxCw2opbg\/NvIKIyBH4gXlPityI2lW9br3jxwBZE1ynfWOnU557ignxB+6KDjOK\/HkrXAsNW9XVxKW1A7KM\/uAbNUgS0XxTLGjOyKf24ha9Jbn4TTqtMycDkNsekfuc9elcNHxVoPwu8hmYpmMmbqmf98j3nFKZ0XyJh7YN1CDbs\/88zP+pTGL0PrQN0wdzMFWOPwsFI4cGdJHGZbhbSojRF9TlKzgOUF8oo+SOx+kVUHCUEZEdQzsvR+rYcnIeWL1HxT7bWCL1JX6O4AajY2qQL8mVdEo2jQUWPNPCj3kJR22nSmYVGfkvWjwviQJ1OpN18YMi9K3QGtZmg8TBNERL+S3Undw2eQj\/eo1b2vjzViZYowya8\/Z3Kh5mJkulHEdK4zHl4\/MvaLN\/wfT7JNK+Dexmhk1HmHYv7zzUl9j+9n+EsbP\/vAHWihBaQM8Y9gfHEhlYzl7tjuU+\/2FfIbdmLJCjj9wiDDRD8PpMFm46fY+BJ1BDGeYnMD2FBGapgzZpWDtLpfhRjlHKTAETYopmTRETj78Bb2RW49KCb+L9SHv\/iavKle4r+jSANT\/xc+6GqPZI\/v7ASUQgtTQ6u+7n7rK6zvIug3y7hTiN1L+Ir9JxLb06Bxt24PWy8ACRzHURbAqmm\/qap9RQZyhOu28prJGKh1i60DgM7mk6UDSNOkY4PyeTjvsiYE+e8ttQW1v9gQ7kg3uTQfgdWr0scauUMNqYFNI1zyK11JT2aG3Gu0ZUbIJRQWi+0kvqoUgaXhU98eEfL9Mq60Ly5B1RQ+c5wrEKUG8fAMzwZ0bVfC92xHrZxmNZO9AlE5B0cY+\/Gs5DRejAwkchsyclS0tD\/WfDKZ9WHmXBqa+UgZewAt05epRFUk+zeDVpiZBvSrMXSu0fJfkBJ1eoItS17N5GwY1T33NN9IvUIQUyMll\/Lm5dBwhYqMxmW2TQbbG7XCAt1g+oP7+Wk\/\/VRd+CzBLIaMt+jYfmmBomhiLdsnqo+gRiPxQne9tSwfE79\/68voELI9S+Z3FOJfAOJu5MM+dKqfeGcJNV1OOQN8TQJUgUE4wOkjlyqeG4yhUEKkEWc\/\/v6FcJCbdsXG\/tSNEgM8TMyajngpddS1Sb3PD5BVZUCuVHDVWyuZ8rkJrNsbFj3GqLpRCVV4pSyVr55IDBPdTThyuAM6oEXAMUkAsfOdagpbH1wMxYR9g3sHeeF9z4GuCXen8kVzA5yOho345yMGRzOyjpm3BHPD8GffrCWy0VW0QUplt65vqZah7xo6C9IP0GL\/QA0ovFANplCurYyIrapSh4dSNE0i3wToE7jadYywywZtCSUmZaeW24DWkKMz3vGtymBPqh8W5oJuVB++T2Sd1XRGLAwHrksCaI8E7K7pmjAJdJL2B0QsIGNemMYO9QnpJJqSRd+W1pg3Zs0+toodXIcDx8vQePcJq4H8ida\/TcchwN2o\/Xh1s6K7uHdgPeYYQsqWxQZGlmZlGSmAxLi17gzt9I1IovJDEDsXMkPGc39Xyuc+ZkW\/Mf2BLPRuAfXnZIq1L4EN3dL4Xn2L7W26pV4pexFQS\/dEf+SqoUNzFRgUXYXePdwGAaMNTBZjX3no3gIghN4JnaxEcVbDyGlUAtvRKDk8PRFkQNulHJhMSdKQox+kmqNHtODhtxnZlQtLT6G6q58CoV8S5gqvRouQt\/fug6Iy5ATLQQeK4Jg9S4Piabah3bST99m\/Gs64sGkh5\/xqUduZ3YgIIetdfsbxkdhYcoov6LiOQXdI5T6igpUc92DxJ\/1KrxKC7vA\/5gn+NQy1IykTY\/e8AQgtthrlCuhsNxVnZtoh7eRIqJPqJt1DuFIGUjMJ9rO4aRKiPAW2qnWA9ropXGFZ31Agfqc6EoOM58ki+6koSBSH1p9TPrJ8BTs3l6tl28uSj1qvZ1I9\/ubPJ5qVAGKHtOoANkDLB+ExJs+sB\/njTN9NzVF6cJ0sdd6uCYGc\/gLDA998JQU7\/QlFMHEgeoijkvLUrhmtmeqNG\/pwtUo+kM16qr1PlDOKahjkhbUDZTQqaNsalSz4fJpIzlgUgNIRa3j9JGxSmwLLsronua8ietpEe2zZBO9mD8vvfbeHLriF+6YgxJjZi\/tFHNu+X74UeyjGGyna74gvi\/KBXUk43F2h+OYpOLcSWmlV2YJnV38tj1XGQx2Am3KDufpYaU\/0JdEa4Xqbrhj0AEFigmH1xrjs2\/r06QUBn\/Zf87R8Jt1+Kf\/JIz7Q1n+ffoe\/Wchy5buBzy3lrsgvmwmnKAV\/GvlZyDIqrSNJ9w\/B9+saCh2nHLcPzaDnoB1ifkPkIzg4QOqiOa5cKFcufn7ylQ+oJA+\/Iqr1NN\/eDV7l8hZVn5DYXbWGcMYAc6FWQ3Y0xtDkQC9cYohvc1CAaq7uxQ8AjtVdlyngkRs+4HbRHz8k9V1L2KNoBWhA4zlJXBZnbI0mibEMRSQ9c+S6WbvCe23VlWU49vjzerqiaCN7lJDImBueQbsivLBq332bVTOFcyb0DYMdkGn7bKnS\/mW9ZKJIqF2SRyy6JV+xleUQwYEGYP2klP5FI55uIRVJl3A+HV2gHMe9hH18NcGdr6zKfQjfhQq81AFikikAhkSMVakiXSQaN3T3xP\/UMJ8UppqGIrio\/3BlfnkVXLLIyfjRAX0WvMCZOFnMzQyW4z0GyIz\/jYnFtPorhQTyEAFrJKCHI57oxkUIgwyJJFG7luILZ8DyRq104VaIataQQQCsr8lnsjpn3cxKcT2sodBHQExdCAWqxkYsYiqGIH3rvcuhSahUNFKVeoxtCsfWdzs\/\/wMKu2XJarTvAuY5aG7sG4NFp\/QxrF2FHNJo1NUGFOdOETKw6aFyMgZpo2s2dcYycyIg0GhWnPi8ZIry2snWuApI5GvolP2dKiNQ7WRsF0oQmHDBeRd4Xf4ZDgD9zidex225Ja+EYDwe57azVdSiz9ScUuNLI2sbJqaQ0sO5acFetY8zuZ3gn7GBWC7HSJD2wsbWuLgDxoUB9hQgDpLQ0wizSgHZeiZYkpU9woNp5E5VmSWkpKidYIBqBYtbO4PNtKPWRT1OovkoVBuwSxnBVEkWzPq7CV5Mb2bqJYtoFnOOrPKegDBhz5ER88r9TgnW\/WQ868fyPCmEfobvbIJOPcYhI9pNUHPHv8u37Ea6PYAkYKuHhBsUmDiuZF9B9l+9y2BqKY02WjXtAtGarBhhf7u1N6\/CHKbEzBY6AG3uKyilODNw45L8N2dXzvjXQg26sPGufX7TL6t0akkhQ6i6faWY6jMXthWpt869YS7cKBx4X\/9mUVZ8P7q6UUdxd5\/cjz7wnB5gHknc\/J1K4u9zylJqWKSL7ONUGzls8AV1uYlD6i6NpMWHmb3FdlQvINUKtaTGt4mHxN0inIvZKjgJ0CoaF1+CfahGBjNqqvZ8bPk47Y0dKUEOO0o+xhSvpGWrcjYmlQuEkwz1hah11RAAWJ9WUdJTRdsofR1Gwf9CzX5j0i0KezrHDLDr0eu1+DtcMcEAIHu2F1Fxi\/d9UPcIspVScgR9RGVJHEoecfyqW\/mVFJkeuwXbDCannfW32V7Kc7bfnBiWh+akfnRc5feaAllw6p0vFvUxTeIEJ1s8L04jKOsqjkfcLjKiOTeM3Gfpb655RmNky8+yGeU0XAmNS+g4mMHvOCdEiTaPjGOlKwhOc+mj70MiMuXpAeawKJdpy63DxYUK0m0Fh9zMkgQYHXOiq118CG\/pfXfXpn\/hDw6DetL0vI7YhqmtLmLwsNJ6O8FAN3Nuh+\/dG9yw+7xv1vRwaMgokXcH4b6Zu16+I\/bWLTjWCjBhTiC7CNV75YZU\/erJ9M9n5Rq2yad8EDZawHLbKJqBsb2a+SLAQaPNrSd9A\/7PAaZS8T809mTg3J9DZv5MUuE1z1QjJJyW6DwXj52zp1WRiSSseSPoneIhmq2sKtVhHNUheFaCadTUiETMFX4kZMlvL5zSoz+yLiDTVGX\/nt0RiPdelH7SyEeKzwzxHC7AozHuoSJSvwbpHISj9+VBgwmA\/pn\/7ec18gDIltV13rEMe4Q6gP7Z2\/0DKrN2AMxaVtdKuqKua5OW0W9YoROBHjBxhm\/ovWZ9z94tB\/nrZbWh9UpW3Q1bkxoUGsq7yxVBP2ZlxoU9scJBCPn032uSRBfuX82akhxIZr6uF0mt1ooS5SK1jdS\/2t4qWQzuj0\/OKHjVFY6WVmZpneuzlwdJZhioTEKHxwD0SgEWghJ9DekiaeH+hjI+7pg\/OA9ZAZYyMZwJU3TY\/KbwcGPZH\/o3D5SzNU6IY88ZW+7npgftu+\/+fQhP9Fv\/D+Ejr+w78sYEWPMEOPabvkjRb7+D\/HufZsO837Ds9gvNEb\/6yjHKz2YMcBjJF1yBJlzAo9l2jMW2KA+jP\/CaWmFO5bIfZsYR02t\/KR5BClnemTlfNJcICHbMbOqfcebFMzuLA0sFZ7Hnd3HCbGvhngsMaR4GOLMVLgce7kELmMi4l9xMTYd5oKdWanv\/0kIt2vg6+8Ka27rSDQhZVl08+y+HXwDln\/3TUwVEX5yugrACaxJ15jH+cTR6MTQr3MxWIrV5a8xfIqcbfzZpHvQNaVn7oQf8HE\/BIaBEcba5dCNJusn4Q7yR\/zwTH0BGPoVb3ik\/jS3+N41N\/6IoBXffdTTCVsQIh1wZKXY+t8OAotOQEpgR1gtp1F2P87uFlRp3McjgXdWO5EhrShNmbRLVjLSXgvNkH+\/Bs8mvUzw7t5BGP3VWz3urib1gHvlpuhUGULb4vT\/Vuc3I7kWK\/OVf+cvS9E9tcJVlBHxv7bRHxOG2Ai6DIJCPY7EcLTUf6v9kO6oauMPRrjfyjbEi0i+K61A9uHenDsap96hZ53XYPktIYWs2CnX6MJdSIo8oCHLZ0GT8+0N9sFBGc1a2l3nE3KjF3dcjvAGIupaTvk23hUhE50lJFZIUaeqqrOaO2QOuDf6OXd5e4oxv+XXALnCTxV9MvK9N9re+CrLz25eRYsFijDP9pQmIP6J7UpK\/1gtu\/btrVzxt+tc+JmwC9zwTMCwLxgViCJwD9QlCeeP11\/WCV1aBBND9cgKroyCGFHusa+JOF5TTcilD5ZbVD7J3sZTd1rbMy\/ZLCIfZ2cX7UpSRgvykPB5RIOqfNt+AwZ8l2nc1qk3hP65O+nIhw7hjXaXtBEnFIXlUA3gdCxjkWsn4P9lrdOJRFyrC2Jz\/CmWM0WQv4IaDtyBqxMDbWHUReA1InxdeUHTHalD++r45buh6Ii30BXCuhK4aLkfOR35Tm5rn6IWZ5Uxb7QKaOontlrH4OoTTCLGC3BNSBeSBdT1Zk1fldNWL5dnaKqw+wP1TvSbiXAT5+xdIQOtv7Dh8FRs6bySH8LFdWfwgv9Nw5\/KNmjptP4wsYmJz8Z6ikyk+Or\/ERQHH5ZxHlOKMDeTINQyHQv4R5ctxpDZV59nMqVvmIW1JZX0Cup0pRJlS+uoiF8604wzMA6OoxQHygNUeK3KxpA\/MkNMg7OoIUt6e5EOgonfwMiiWWaGwnY40neOCZx1shk5iDYzWvNz6Okyz2wjp1ZtWR\/i\/xlS6OJqoPA898fbydjape6UkeG3pFczoPD+bxxnPKAJj+7N4k5AP6mfYk2QBPsD05gQVCD0u+P2+0Gyj\/XdANkpVPYbANaroFc0EzvOXEb9KUlHPJVy\/cOOStDrgYz6h49oMWieJZxXicKV157thXOVVoPHyr4U9FpjvdtHynpuidzBygi10JyN7qVFXemM8N05qAIsIYQ2B5MO+y5mn6q+o45dmLug0JF0q07k+QI1frFGg3OrmKdPHTkzGKQ==","iv":"0b64806efce57f6dc219e098332b83e1","s":"d70f3a03d636ce25"}
Share your thoughts. Click here