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Dec. 17, 2025
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Retail

Retailers missing out on engaging post-sale opportunities

February 1, 2021

Seventy-five percent of U.S. consumers have tried different stores, websites or brands during the COVID-19 pandemic. Image credit: Getty

 

By Nora Howe

U.S. retailers are overlooking valuable opportunities to engage their customers and inspire loyalty through the post-purchase customer journey, from checkout to delivery and returns, according to a new report.

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  1. Luxury Unfiltered: Why the best luxury experiences look exactly like the worst ones (on paper)
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