Marketing
February 2, 2022
Two major disruptors — Gen Zers and the metaverse — are changing the way luxury brands connect with their customers. That starts with the brand story. Image credit: Shutterstock
By Daniel Langer
Luxury is the creation of extreme value for customers. In other words, it is how well a brand can trigger extreme desirability.
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aQm06rqb\/CuqlWjUvLjf24yZxo92BWhBIJ4dCxtFTzRhIDkagBEbzWsLEQVAXKftQkpHFz7atvUsaVaTyV4PMh+k+rk\/Zu8G\/gQ3lUXBVyNqM\/5s2vwcFBsL5CdFBE9WMfrIWj97QB9lTsOQYfnGoK9gfBL6UtxvA7dPba8WaHHwGOPCjIjxkrvrFfR3PD55iDWtI+TCnQyHPKe8z+JToM1rTie3iVQd2GE2j5h8GgtBdgNJSLNqmpwAebW4yj886DLtwqooRZeUC\/1xwDYRe47fYXZSeROMiomBA18We\/lLsiCxy\/hpH+5WJwOqFi4IjRHXGY8hHe1pedOFh9JqlQVO6pUOarifXwb8onhZW+tbW+Fs5\/LdI4z03GJNP3Ut5EK+jrcle1e3rm8550APSqX+8DCeiLCpqJP2La7D+UKTrzMR4qGsYf8j3coK6Gco0ZMGzsNcHKBAxWrLFX+tfEZAkaRaTSPuVBeqnYAgSe4ucKid\/XcfliaChNsQ\/VwzdVpGuA3\/xP0e+kOkz09YYEPb6SBMmwBvIsziyDLfdlO8GkeAg8jZdC45Dqvoly6aO8EsufNfEnR1jjAPzo\/\/vzMs5elXNlSqMXyiNTUfHZ2fy+Wg\/1TP5WvtVHvqtcB\/fusEU2Qk2RQdw5wsQz1vUEN0uGtNlvndM4jvsNr0k1qHgYNVEylkdKw6fIacrV9Vg7xVL62JRA9g7eaLQuao8G\/1Fjar9ei6wZ+0tTSCvUfuK0UEAzuOn3qR\/Pc1+LMPBOu6Y9c99pr97gAJEutAeXqIKZKMM6GYnDbmGMa43amGNWPw88ojGhItGeFHf\/ou3tl1KVZikuWZXqoIUvheQ5hQEm78P5YoEor03lxhOBrMq6i5GKHDL+uYeGU3o9DOYHij9cSVIxQXagxxk024lMLL5OVZgVl4+cv8lAC9V0YP4o8+\/Cu\/NZd86IKe2KNgtTdwd\/EbrThutXq+cWEvsOrXJgQMfPKFdysNXb2qS7vSuq+qkVVGQL02cvy2Th9Vk7uHKX3BSkG6heGxXToV8ScG8iMWulyoLUPdnfE\/1n3vL7kHCQBihC4Pj1CQ5yJxFI665UfKonIvCpUNBFmVXgm4mZ14msXx0ihVN4WoWbYzFsjdA7sSyn+9M70NRSs7r\/3GhwVAEQwcodDeoQyt47gddf2\/04MFousfxaNXSNtF7t5SbOlfsWaAM7bgqnDIrX2A0x3jFgfQgYX106lU7WI\/mm51Uq2HgQXTVFbuDXRzPPgZ1FTtOC501nS37MTpq36rDS+SJC0YjC6D2jeXkxijPkpgxn9mtyI\/au8QzbKOi4cZZXNYJNmyDYDYgMdjBi13Y1lmum4lHlRhaDRPV0yI1QGHzcxRGuz4lKj28TLRQm4mvHk0Z3\/Vz69YdKZ7HguEXBgZmRxNRgG1PA4VsLBOqtNRpNHqSf+gvsdQtDinMJN0GMnP3ilisNwnZDaMi92Z+3tg0xho5Mb+rsP2R\/x2wLNgI\/QFWrDX\/oKDZX43MmIWB26HQa5PDNGRDhXTkC4AW6Q48uT67aMYbFjfptPgr4CvQqYFncSpD1EdbYAzFyhxLHok9aqZSitPIPbJE24pTs5Czr3vdciwMRh2TVMK3MWGyctIgSkaXydlULpVYZyI+S7+fZsnG6nccxDw0Hqj8s4gwwdlP2upS\/0XkUfKwbaHD6zaGY2WQ9BYGiUrdPF2LaQdcX0cC6WYCSsDS+HXt\/l4HiyunEJtsUSxACrbjkVaNkbic9Ets7wj3j9DWMmeXHoAz+9oCVV7LyNldkqaej9gf+sVTdlWEGhQNhwhmKZOdoO8boH7MsDZwMGflIiBw3T3ytpseJxq8iEUc8vgpNgQIDaf7UHXgTiSV+WHTIH0RYXuas\/Aa000YXcnfi1zMYXz1Hqq9lNcKaRs5Vy1ApaLGHZWS4F2AkVxFHUWnWAImHw5A\/ONepFuxokdK0KdSoY0g98AjWCbwPUyRedH+sRcGSWcxLLumes1ZOetXiN7QRUPByxaBm2875R0wcG1vdNnf4mFHmnP3tjvpKUue2PtnMD0Wy6FYZZTvY+d4DUbIQPYZ4h1N6eEhwgI\/1IwuuF6rHGijJ7ZD0TMbRiZMZEpQ9\/oTV5al1C4oa5HxNbFh\/mcNKXvIWPb23y+wwe8U6K01mIO2kmYb8OwSYcl3wRdekWpeWWM3EithTPJmn2N5E\/JubA3rSeC0qU7Upr+90W\/ZA1jDmXn42yCAiDPbsDD9NA\/DM2slqit8aVxxOTiONnPhrk9BA6bqHxpx4Ryxy7xZoqAI0WZDo2oTKTrq7IGaLZW9UnC\/dmsYoUEJb2LUi9bQ316\/AWTxgxx17SQvte0lGMR6C69zkwKE7KfsHGiHKmqAWohQQUFtcBCf4jc3\/KrWlpuBL7lFgXGdSygHgxoTsGn7SdEh+vd2FxGlZl6y96H2VgLE6s6MbQ8QFyV\/ftTzqJiQyvlMSZG6wGbxREbUBuRwCYYMzey6tBcRSM5\/o5eZaxIb4QFXlz2Dv2ro+Pmj0ijaBwl62XHH3h0gn2Qw8clT4ku\/TPCNeZfqVvlp53LuIF6yPyu8PwEIrDMZj7lWdAeCokbXAX+UezMdOxPejBQLTBSbTDiH6VPJ5fapXoOlYaCFv8gsjk+AcgFFcPolBas73nK52JBODzfCm\/AeJMFclNOSGAo4gFomGMGp0dDToG6NRIxbw2oF9A\/T6ChpGWAmsgWmFXhGjo9tvFVa1V3Et4BTmG98nmE3waI8w6gv4i44QPtWW7dMPypI7GpTiGQcQJ8Edi8rOBivQfzRZ34qnvyKhtKtMqVrALrBer7MF9F1m2RD9cNd7j8V\/B+PdrpFQsczjCpqr3ZaywHUyq3IYAg3XB2fkWasyGtNhs43YC+nnh7YtIGtGTLW0OH5Rv9O9MlQhLAE7Pfm1BvrRCcb4s6wIsQDF1ayAMiftF+SH6Zic4eYh8sizpzGRIGiOTMMdf0B8DIidy\/jppdHEdPYVilwiOfVK9eR2HQhvf2PzEddGOab\/j\/OgIBtLZ+FvSCMQsE1W7PaQF2ItVNDkon8573DSXyzgQbvjlpVSqfwrIx\/lotsZ0mUa7sP5KmcFMcLp83V3QiIwmItJaSi\/KBO+oOMlTInEN6uvPE5GSPdbtMn6rhEt7JX2RuauuFdkQ204Ltx+oxEerrPiPXvpqMmhDCMLA8YdGfURueIqwrrHGTDb+Or606oB897AAmzzl0MRlCV3SGDmrcNPMFvEZjhfOE+UsfeZseil53jJ1EY53cserbzxiKvEkQ\/h6cuXGPiJmGaoXqKc+\/0o2iNFGNq2ngKd\/q+rUNauHymuIbA+gv2GQ6pvTMTMb\/iqf5hQB17jP\/ZIkwnSkj5QnWGpI8x8zuPGAqZjJuxCtxW1X7kURWKPk9ywdqYiFjm6zz2l15uAO0D8\/0PcDGUVjI8Q23zLmgC2W5reSQwms11c60PL+mlp6B5O1GkJk9ZnKIim\/zOu\/t64PtXe+WrK0RPXUBH3W7Fg7+Qeti4+gdE+vL3j1My6zy9JiwMABhEgy+9q3QTaE5KGUihX3r2i7mOWYOsK9dSJTOFPfPrfk0dbomxoiVKB\/j47RecAqP7NItaYPF2Bov609hoNeo3ZG2iRiEG9TK8H6cLN9nCmTG6jFVcwfjKASwK0Scr1NG6SMzCbyqIuHei7P9wQ2wpCHRPCq3VuNEzwkaIw+0fQt6zJGduF8rUvGqRYmER0\/LASA30st\/MD7\/KGwS3xoeh7Dys29UTDW1ebSTvgz1GdHwKR9rjmYaCtHCp4LuXW3O8DZYRgBPDnx4Hs5mIRBneA3Hmw0WRbJIjV1ZX3gzQpi8VW0fLxhtUSXN+qvzPkD4wukiVlEghqBpyD6r6FYb0AVTEmKnrvuiJJJ\/tYpH4FdeFIH56edJa8mEacwkPnEeSq7\/CKPTsPd02cOcH5ZyBIGiLWbqx5pPm0ZtXj4pgoH3Ims\/XwiW7v0ZgQ\/32qFGA6GoY1ZKarLCjTWUqFFZQGOCggtnroYkMOtT1UCsGjQqE0VcwYMLVhjkTUViJWEyJpr5gLCNxJPqFFxNWzgGKshOXiHkCXjiBzzcOKuMOFyOSIyFgJLW","iv":"b13a0e81ab728a31fd51fcbdacd149be","s":"1925ba590a46be8d"}
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