Marketing
February 2, 2022
Two major disruptors — Gen Zers and the metaverse — are changing the way luxury brands connect with their customers. That starts with the brand story. Image credit: Shutterstock
By Daniel Langer
Luxury is the creation of extreme value for customers. In other words, it is how well a brand can trigger extreme desirability.
{"ct":"8RZh+kxheWK1GzP+1BNhowRjkg+SNImBL4gHPcD1auwDyTtpe1eI2CMcGRsS7ICtTIMmZP8WGNESuQGYXP5Orl8e4B8z45tMPgM0hUBYhm2SuQXnk9wRtFkMDbusbYvgfOjndfFn5Pl3ia0RmFm\/Ngl945wO5oa1SqIJInqCpThFTA3h2NhSGba+fMx0YxYcbmkPusEkOMHegTUMkApHp0BcRi4+c9v+YmAN2MuzOWbMpReMeMm8SEodwnuGNs5fCPhVDHInx3wcrAdXcYFLtWWYMCPp4vFbOg06XfwCHYPHkS6NM1YneCAC3EqvSsWXz67f7ztgZistOxuWBMUNrBlH9Cb1F2knY0Y7GxiBfEIDRT5QaM8J3RHm2zkb+UIzI5ichME7CD987NG\/sY39ujja8ML4ckpqEXVvyL9EY+GlbIdrMcfjL0Cd693CZAZVXe3\/mv5qYZLVDO7RIt6l+EXr+Zjk8W\/L0rtHprG97wzsXLcBPevwFHQ0vyvv1Hg2Lvp5zfqH9TmnbCZ2Z17bUcMiRXWo4Z74AU0ga3sV8gg76yJ5J9hsU5coePu9VhA\/dpgZIxKHS9vYIKFhN75x3VyEz2YXJcnBc2CQGMmEoZr++AD2dSF6\/sF9+SCr4ECuQ0RHpUpxxVRWFPOE3twH9lOHGzxMRvxf6uWKkHBN1QEin3DUtMbJdzkk8yJQ8PL2T49ofQTQB+pczGi1a1CF4zL+CwimoaUxeoy14nvfOUr0ImSLTCVRFqxkChEmwbUfzb4xKZ\/\/np\/ZQV0xEUiizCJaWvmrHPUAeAz6G7V+RVwoIVz6d3Hm5pU2FN4OtiKBK471wsB9yuSvhayNdYQfIEhpev5pSAdOZ4U5pSfMOsKeY3HFkAxx3wayh0gkTyBAUgYbkj9h92m\/g0tHn30IfMDmxx82gUgeUj2bMxLzL2bSWCVaKLzOlxnUsiO1w9eeD1O79STkNoQTSKFVpaBO4jDkS8piB+9oezPhqyhwaU2jj\/bSbZ\/CJDVRwRSbEc2D8pjqi9zWN1P7ZN1+BGTi3OUeKzT9UN1D16kWGDWTDLROHA4GulKZyVxCQa1hs2HcQajQbCVxQFvhptGrHZqf0O61CK\/ktE59HmFFUUcLDPx8fXcSVDo7q4Ha5v9onfYk7yC+p94tBrprpwzblR4rj1TgIU\/3WtN4heVMXnFRXQKZ7vvus1I9STHBOLt4IAXY0tUztpfDmgeMWFIjtmc1RPfVoy5BGQP+IeKPd3BOVnKSTtS1KeVzD0QfWMwFsLtlFnO1apUsqQi8jxM0l+1Ma+WNNDlj29vRcnkd3YEDrISyjfW1iwlLieQBoth3Pzq1q7qZMQm6uFs++oYarfan1vIy55tkpg5uZ5kx7Mx7oOMbNezODCSZTfBlJeiZtL53cnnyT8UoW5bPNsf6r4sfNnm5CTFfAyBFCJxD0saG+V1O41m10H\/595SEyMOGlZu2CNg+Mb15rqt1hgpRowlqUVMxKlsGFV3xFZ8Ug5eCKt9OHACzv\/PDgQBIQ\/hnoD4bwa0iYurFxCpqhA7BeLvjZtDWzXt5ZukT2MuI1jSw6dReuhL4BeE19LuEUFfdRR3YdUNpY3Ulh8YMZqD8Ti8CDVV9hvYs5CjEDSNR\/Oo0NP5cMth40W4nHWGMqMLDC9MaQKhJ0p5RN6j0wEb9nXGklE3i2iycmP\/2pvy8UQDdXLun8J5xMo4cyKsDeNV4p58Uh0dECSyT7V9iG5lYNrWHX6nLf0+papxbaz19W9rmnNHmqA3lHTJBn2hZg5To0y6B6wBofDreGj9Jdp6EE7plX8LehXAuZKrYQbpVNIkZ2xh9OcT5AMOtt6NyK6Ohq44PvnDoWOBC3dbE2YctTo71O8nRGiVpS8vLI2HgD2P4Z01CGXlQjgMEWaeca70LQoZD9fI\/R6lzTWcxMQGBVn1zoAHfTwT6hb4bRvj5fGe7l0Ldb1E+53P+hd\/RVi12\/eQoXuPfc7bs5tpyarmzWc3QMwMaCPFZhR\/JrvOzkF00oLLujAUIhkkSVqOxiGJxMuGMKJaYIzI5Bp3noIJTw4nJAnMwSCeh\/+b0ZeBwqlzQGCYwW7YdWTntbogB26jzYEXOxLuVkFHylJ0GbIdo2w18uxprmI5Ik7MgdgztK2D22Ofz5frtRNac\/4tOnkd8QK34KnX\/Uj8BD5uE9x71goNrVbxqnlwo6t+G8SsaG9QspYeEZxvHHl5vmBHXh0JIef3sFE7S31vGtWxB8jG8AMyr1CyqVH3f8iffT6jOqT75R+w2k6ZzqD7MFgf+XrR9S3auSYKBTaMIPOrUoJoHoG2qga4lefF490IRraM0xPC9gRVcAXFgEeTP3yA3fIMFv8XVo737kIMLjG8+8gEzFC1vr0QBt1Co\/uX+\/6XVWusnB7njo9fgVOR5Jm9QEZNMZ2smlq\/9Nz8foaf\/YhIa+suZmdKb\/auIY24\/R6\/bN8kfnLL9dzK\/EcL\/k0YQ2IDNk8FdqFVztswSWoDdWdPBOwzHQti7HLNjtaxFFU3qITMjX6D6HGZTihFG+SKyM2UVrg7Yeux+Y849ASCAclXpvR9D191GQGc8LG3AI7gXuhOhgETHDZSphxloMkQH5m0r8j54BmgE2t6ClBL3HehLBH8rIszOAv4FbcbAscD+9Z\/F7dWRqGUIayly+dF2EQuOI1k8FYh58E\/SIOgktoLE1rats17N3UzW5C0b9t3kfW6dEesgWxn1ZugKQXkL0z7dpEZotP8\/VWBVnGSNf5EDSzHg5BOJMEgLeUvj60bwxi6ZXQVybut2g3tNGak8lN8gp8Q5tpD8uHusw0SsnZi6mRlnRAF4AFfxjJLhMTTXmoOiaVvpSjbqOT2BxjtbmnkhkInMpKNvKCl+MStrITPCk\/tJABWOgOey3zF5r4uOzxFXjVFDj+I28mu1wZZmau+a6H+yM3hrnMhX+wckTOcXNwDHvQBiKGBMPTU1y1QLt7qMNsxriDFa9BNRHJO4HSn9mShx8LIprr0g5tnOMcDfmn\/FI6CStMzU8hFlDju5J0H5Q\/B7Oei21z6Lv72ikcaJo1IEBWfjmas0nwUAivYKIGp5MK4e65s3OuJloYdWgpOS\/l8D2\/Z4Eq8vLXhwT\/dGVIMPbKkuLqOqt0tTAQdy2xq4GgABT\/asci47pDI6WTbWw3FuO26U997z6MHfMO1zdQ8lZA1PTBfMLPFRWWL0t3V+SdJXr4okZRpyFKFEMSZjSdVG\/cn3fdgFy0\/Ig5aRuEHmvHUGYP0gwTfekfwfSg\/44BAND6AUEc6wzg5gt8Uk+Fue2gFKQxSY5ELMmpa5EzHCYss5mx6XQ33pGivM3OLEAPoCO\/GJ7jzQqdpgsHfRc1\/1t5TSjAsx0oW4VuQUpH\/yD20Cxns7msihUAcDz+a56OcoTNi4GVx1ts0c6rcbQoYxNFAJ9n3dSF+NCDDhuSv19Gr9TrD94Tvlgqp3QMByAXhLCFBaLb+pNh6GhkCmmB9NWT1s+rap8xqaTB8iktjPPbzYT4rPV+eZ2BZOBMJUpzMySrXWcM1K0MEaP3OV2XM23dbGTtj0dkH71zd5aPj0y\/4YW3cQQSHzYiYfIPPN7sWRLc6s6w5K5AkFg5\/OGpS2bJNIq8zKI4QOIzSAgXpA\/jWJvW9bzDb3NhsEQ7YeAZpqpmuTFE1p+ImwsBaxod0WR1H\/2nPdvAH0\/gWixElPL4FBkJ5P4nj9CYW2ORBbBecjvQvWJMhXkJzy0VBv3GkGvWvbWbTOuGJ9T8PDmVHLOVUowIibU5t9eggt0UOiY9vNi7uc752h4ujDx+tsEGQ2sgojlvof72h28ETnPzVvxLFY7i8jQuemCTeX8ZNf1mtAv3bzSG+F9rZx\/HO5aFBJI3Zt4bK0UUJ3DPNYOayqfa8GlFqj7m+JAy\/v\/y79YIHNRrQdf2MtLS6jrOxTxyvziWPrC5qkcsQcZ3aIXxyf7vAL0EW3lz\/bf7Jr8uCasMmOhQvwVSdjUgrafKyGrDULUZsMBmmLMlaWowckA19IR0PzBbG1QB\/jf8z\/SZSt5W72t6RQ7jujK64GHstDo6+aEytuczC1zWi49NO4kYpfhwADCaig62d7di9aQVU4BcDj2\/R9o5gXMHlSg2THn1jMQImKOWdIY7yukGtqRhMSk9Ye7Kh1AT+\/Q+1zIc6GtOfTozJ3Lc5Lvh4FA14++409K0vb4MHwihrXDOS++s4FgOugXANyTWkiGd1OK28Qseisor+AI6oXOgayWgub4aDxL457wSpZc8FpJsHTTk\/yhQj6\/MuQk25P8luWOg+7b4e6+4kqGVvId8soa41mtyWFvvXBr1DXZMyMfeuoqdV0MVFzqTWvtDigHFf+ZulrD0yA3vmz5JSdsf30CGqcjV6ejHUd0tG99chM3R+7X3KZvkPEPr9A4IuTBWa8\/oMJd1YYqTT8zsFGNahr1BurxsdpsSMjV7R12QItpKgzRQzqfxFlZn7rG6BrR10DarOyZB4MYzTMGvShzPL9WjVEZVhW\/y7TTWqWDSZVNQZlb3Vnz8IZVetVG3kFA4wT1YwluGL0pJbFUXvJoT\/cAQlEQwxjbxI8+nkTeObEFehfIQv\/IoKZykdlzM1xOkRAKsyanhv2l7090H5i3fpxeIMe8L2YWab16v0aL+5SzIi3VmMPWp\/RxCjzMLmQDlT9CuaHNKaqMtF7AUVFjo\/6hqbeokvB6vQyUGkdxRYySZYuaVyUHvXQf8cbL3lHs0S1O1t96c3Uzdr2RY4KtoQBCDUsv9aQaj2Py6CNxZPABD0wE8vjUcDEwoLxxlryc5UfBtlkjSLJVccddVOGNl2WmAmJI1AUOoJphQEWQwoeaoyeXfEdMJ4UBeoe38eSlf1KM998pkIIq10TgoGRgRyBF0atLguFX+EaUB\/l2elM20\/02UiuQ5awdjK2iOWZLYvdizfKu1b0FlXv2hfyb+M9W3EjGMb3CfvFgGwcNm6Hr1+65V6EkZpss\/j2EGhbCq\/FwL+B4pkbqesCk4opgkMfNVZIgoX2lTajSU7QMvw4Zp3ET1O63XQPijBKxlgfLpk\/XP3vDSk3e2uiOmSRh0q3q3kmlXahKExYzHIDfn6nAnxNGjbm5P\/1uYv\/YNUHgINhRDPXhjJz19lyVOaFC704LMVMZSQdvTy2Zc8lNcZA+nyPa9U3JRbiBEG06IEg4mCzP7uYL4nZTPp7JCeN7gy5Q1DGg6m8i\/3Nj2yRQaLsai7V3Rk1IwjmBZtllybohFIiMjvAsqHZU5aAuVkotiUxZkLLs+H5kO6lhiu1DM6P0+N+wak+97CqX80qEZfZwhtjM7D5ypXpRdn2cwC0tUdY+d85oF+iipjDw1sf9631hnMiPNICZPHFhb\/3tJS3SU+DcSJC+k8xlj7tMkH2HZozRJOMcRs5nkDUpjTpNhJvnUkfyXX6\/moe+bgMe9TjMYlQ2g73bM8qdeBY1LPK2eZMWyZJM87vo3EuccraUKrIoygLF4YqVWD7UBhJZC8Y7kbPPs5cJnvUklb\/4f3EIPTD5qDwXz+7xtf9y5mE6Gic6XYkt\/4ZBLpUBnq8i40JYyOqTzThofUvnZYFk6Cjyka9wzaN6oa2yWiBFDQVP4g2irwdSGvI+FighdcMK\/I6NHaJW0eFKX9r1rq3rWHJ\/YvCssIr55fZ+UUKpxyo4EH0iENuh93bWTWrMB7mvQSOFxcnXCdRwb71e6vQvoJBw0N5TWWc0Y1wyL44CaNY0qLnU2tAsl7y8TgWMAMNChia4dNDt4EnnVEntDGXa1GaDP5KI+XFcF4\/YiSzzHHeVwTyod3JJC2qZwyPFTNvw2\/aI0tiy0A5ENNxE6rhFp5n0BApvLCx816PvIgu2cVKRlbPTDowNldy3XFzjTdLlVkuBGDgQm8MJGPt03XccCDUF0gxqScE8DT0xpWqCNhXQbfcL0TNxTj1wXKtnvzWoOBCQ3kPV9HKvZeKQKeW8UazTWVH\/JmliCQJxFxDhhH9cL9aqqvjoRQjAb1SFA8wN7q9pBOvtI9S4EEICj25pjlzNpVNr5XLXpR6\/sQDhOxN03qFK1yY\/\/D6f8XDx1hK5kHdm\/A3ZXQnInjF0P6OsHT6FQd9FEVL4cpQg54pEu8oMgh+ThU48nB7AqqeVvCnzGJm6eDuVx90s4G3MJHnLy6t9xfwxUU9XcYvF80WbH1QlBs5kwNmo7C+RFO1hP1hdLQz4H4\/jJbnW1bstVkNrAbCQNGKJYYL8uY5PPm13ItZ+hRRXlp+08jvHMeDeBrsXGs\/1eh5y1JkHBPdU2kr8Pb08TwTlGvX\/nEIwVW7D7sxQbY7lhlmScIzHsT3kg63xQNqBzGzVl29vGIy0DQcbSoxtsvEFMgLWrYe5BI5asI7DxV5i5eFP8EkEZqA\/8Ndnc4FlrJurXyugeYZ7iv6beYfvl44si39LFwuwu\/8qf2\/HBZ00zsSYViiU+lExyhWDTU4MnTZuwg35XhGwOaVl7xpyW\/pwbhF1X\/SKO11c\/dCztIIR4u9TGks1DrWzZKCPU2vMAfe2uHLC1vl\/3q\/X3A9kizy42qn+0dlAEeU6TdfxmjLlnMP+FaccEwkKNVvnR9w01xFqC20qCQA3C05ZxZTH3D27kDFdr3+CdUqTAIVc1A\/nVo2olBH+ffO\/T2FRG7O\/GfstguKK8eQBzPiGu39qATfLEKnKpgxoPvlKXHxugWg58fAR4UNnqM5eN5nqjVpkgaAZs+vuxV5usT3TYz+2vYdQHnBwg94Ii2qLxOa47l72JuiUNSjE6Ym43boWl5jmOFxPAnz3VA6FhchecbjNla6FOLNQAw2b3iw3UZOihxvBYtA4ReSQnNwwkfhB1ckVLyp1PAi1oeo6Urfs55aX\/AmnqLdH+v3twYHuTHM3z3Aoh+VE0LfryAYCEfZkhECb+PPtDW+V6F4wBlheX7TFJj5WaUOWg5QGBDMNf9fdBTJCIg351gzPANjiz2t4kWjPAFEjEh7y1RW55R61DZzaUCiC2E3Znn\/k36YPIfhVhayF\/srLZD0FJSStclNNy0EWNM5nwBO0279zRQKFbj1jD0zSTNQCcnu0FfVy28N77EZrON7wIxW8HwWf9jDCw8X3m4aV0GahPgkStTZiQuhmkIYbrbcbTYiFeJS9P8ESneIu4mGbjAF+NPhluvFeuAyN64\/bWJIINMUqV1\/mNn3TNzbyVWj\/X0G1FGkG5EaXfhjmPZfpp+H1DsRuC969qE\/ef6ni8RtvTJMRe2ybfQRgyiGFmVTu\/o1WXaql8lXMAoKO8kigIuJ1D7ORuEpDwbgox9JozHvkB\/9iE4R8jo7MgP7z4m8rZ7pvbjxBSYTjlWPVy50zBpemkEQxxsW\/XyeIHdvYeWoDqComQDZNzPSQxNHwLCq\/SmsAjr6Fz4SrMMNgocPvxK05Rhp7JtdRY43\/PYeV9hfRMvI1OTJH2yNVRGcGh+gMtoxor844k5Mf4NjyozlS33k1ZS5lKpHkOCcXT7mMHuUzCcr9M8uCU8mXfu2jBATrl43kZE30qbYbOjOWAWN2Qn\/KeruGLl+9Rj7vus2OG+Bm2EvKQBiEXTXGf01nkEUwyCEOQPBGFvUXB4Dm6UTlL1NM5uDkjnNfwTA51lHKZy44Aot\/ApmjLz8EICXU\/TFsxyTzSE0yLAiLNdiLx9RT41gQil9KVsG71lMDwrzfUwuXt2u41kDh\/uZrDIXtWWVs47PXixWPZjnGvelV9uv\/HGV+DghW5xrFGu6NEpf9cS6oRrcUipjAaTGO0aPntcNNbMrJoqu+e6sy4ljRO3EJGNhFEm2JFI9NrVxNzaGuo707WuVGke15H6laXxV3YWVQ5JIhZ4BQjgWVxAOWVgEyefxnwKPTnyApYFGBpZz04yDMwbXrl9coHYWsI7lxcXlz887aG6S71nzaPUKZXbrvCAe2H+fHWX8MD11EdGQn\/Sq9jydCLznBcWREdKA7OENC8jUxZOrWItmz\/ySeNKlxFlJ42R0OQIlE6BUl5HBSl4lBKzD1f+DzqUEPNHAjUsj45q8bcBwvhodHmuewvMBY12aQv5sSkar45qki9RQlPeRzc+qiRO3rwk\/f4bUY9H5copfVO3eqJyiJkWLoL5GSIuScwGQAm1J7bhHL41VAMJJ0jwcVzN7Ueew6Q8wXuaNGvx9rO8V3DitEEGeFOMM1UTHALqNAdQa2Ny7Easfzv5a1aGtJh4mjil2yB0fFT7xbbDN34ka9w2gP5GUbfWNn0PFLf\/jXhDzVpwe0vOUmcOoIwbJ0ApRKQiN32InCFDhmiE45VPsrjb234wYVjox5P72KAY3l2mxQrPs2sZexN77KFYFTpWG\/YFPVMkicM0De1uvPr0EAR+svxp46S4WsiyUlmDO\/UQy7SwTpdO5h1S18\/KzOPq\/wo3RA6pNqFsLo4PfbEQ3hYWZ5qmWo2z7fqSDREaIPfZzIgISRw7lyUMnSOQAC0qqEuEhhPDoOaXLrlFK6G9kbkMv2xkx6hI9tfhpLoUyDUXD4bsmxP61GrIiuV+JrL7yyC1TNi8FraWkHURppUG7qnTZbhISqljJV7UuxCC7Rhy04BxykDm8brUeLqA0j9YlRmgrloX4MTSd5bc4+nJfTvoDGUvA4ZIyj6L4sKOm+EE2qR0ismM0hUwd4IcJ+0MIQ+OE0bR5+eUxMAFyC3XyFPb78KNolvr9vbgjhf8VpgeITQwqcl\/DttHPiRAdJM+vIfXVOhoeuFBy+xrDF0\/lFqISCxh0BmJih62JCJczC6M3VFedYnADYaFE0YD+55JR48hQ2OM4yn9exM\/21LRfk2xatOaJW+2\/xZmAdwuS4IKaOlJzCvipIB4ptS42jaXxj8An20nVz12eTVQv7op4sF4wIiuOg1EeWK4atA9srBpV+FFtat3mNYqWTR4OR\/GODOrm4Ca34P1qu0KvTBbjpBPP2VL7iq5qPoMdKgSf66eN6kAfB1EoUw8uppDeGHOJvGeBI\/qHyR726\/TziP2znT6\/ISqJYOK5O6l5","iv":"d0c06659eaf40116c39a2f17a6d4311d","s":"9c13fbdca90f7a7a"}
Share your thoughts. Click here