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Stop being the victim of an outdated ecosystem: Forrester analyst

June 26, 2014

Consumers should be central to a company's ecosystem

NEW YORK - Many companies have not adapted their environments, and all aspects of their business, to reflect the evolved customer-centric age, said a senior Forrester analyst June 25 at Forrester’s Forum for Customer Experience Professionals East: “Why Good Is Not Good Enough.”

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