NEW YORK - Many companies have not adapted their environments, and all aspects of their business, to reflect the evolved customer-centric age, said a senior Forrester analyst June 25 at Forrester’s Forum for Customer Experience Professionals East: “Why Good Is Not Good Enough.”
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","iv":"20c1f069878f3e3ef81b528dac09aca7","s":"f926a0bb69b80e3b"}