NEW YORK - Many companies have not adapted their environments, and all aspects of their business, to reflect the evolved customer-centric age, said a senior Forrester analyst June 25 at Forrester’s Forum for Customer Experience Professionals East: “Why Good Is Not Good Enough.”
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","iv":"8a56ca881b84607083fa69d297c816c8","s":"e469f8b3837ea7d0"}