A study by The Luxury Institute found that Bergdorf Goodman and Nordstrom excel far better than other retailers at having a top-notch overall shopping and customer service experience for their affluent consumers.
This was the key findings of the report titled “Luxury Consumer Experience Index.” Respondents rated retailers on store personnel, the shopping environment and whether the overall experience resulted in complete satisfaction.
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","iv":"b10bcbea3b574bea3837a47f2d465c32","s":"00d03b2ec541bd75"}