A study by The Luxury Institute found that Bergdorf Goodman and Nordstrom excel far better than other retailers at having a top-notch overall shopping and customer service experience for their affluent consumers.
This was the key findings of the report titled “Luxury Consumer Experience Index.” Respondents rated retailers on store personnel, the shopping environment and whether the overall experience resulted in complete satisfaction.
{"ct":"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","iv":"61ca3d8c731176e4189f54cb18d9e1c6","s":"31d16c8ab1a9c3c3"}