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Commerce

Gilt Groupe drops shipping fees, streamlines returns

May 18, 2011

 

By Rachel Lamb

gilt-stock-185Flash-sale site Gilt Groupe is tweaking its customer service policies to better reach the needs of buyers by offering incentives such as reduced shipping fees and more efficient return policies.

The company noted via email yesterday that the main reason for this change was because the customers asked for it. The move may also be a recation to pressure brought on by other retailers offering shipping for online purchases.

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