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Retail

Luxury retailers pressured as quality service becomes expected at low end

April 26, 2018

While consumers have changed the way they shop, bricks-and-mortar retail is still vital. Image credit: Neiman Marcus.

 

By Brielle Jaekel

Consumers' expectations for customer service are set at such heights today that retailers lost about $37.7 billion in sales over the last 12 months due to long lines, according to a new report.

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  1. Off the Cuff: A Q&A with Boucheron's Hélène Poulit-Duquesne
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  5. Sephora introduces new concept for SEPHORiA 2026
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  9. Luxury automakers reveal new concepts, activations at Art Basel Miami
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