Luxury Daily
World’s leading luxury business publication
Dec. 12, 2019
  1. Luxury branded jewelry has sparkling outlook amid diamond recession
  2. Tiffany’s Blue Box Café enters Mainland China in renovated Shanghai Tiffany store
  3. Dior goes for gold with flashy J'adore campaign
  4. Half of consumers consider buying secondhand trendier than buying new
  5. Burberry’s “What is Love” campaign extends to Google Lens pop-up experience in London
  6. Day's wrap: Secoo, Wealth-X, Tiffany, Burberry and Christie's
  7. Major brands share outlook for 2020 - join us at Luxury FirstLook Jan. 15
  8. Ecommerce versus bricks-and-mortar: Which wins the holiday season?
  9. Bleu de Chanel dives deep with new campaign
  10. 5 key takeaways on successful ecommerce strategies in China
The News and Intelligence You Need on Luxury

Subscribe now to get full access for less than $1 per day

Comment
  • Email
  • Print
  • Reprints
  • ARTICLE TOOLS SPONSOR

Retail

Luxury retailers pressured as quality service becomes expected at low end

April 26, 2018

While consumers have changed the way they shop, bricks-and-mortar retail is still vital. Image credit: Neiman Marcus.

 

By Brielle Jaekel

Consumers' expectations for customer service are set at such heights today that retailers lost about $37.7 billion in sales over the last 12 months due to long lines, according to a new report.

To read the entire article, please subscribe or
 
LATEST HEADLINES
MOST POPULAR
  1. Luxury branded jewelry has sparkling outlook amid diamond recession
  2. Tiffany’s Blue Box Café enters Mainland China in renovated Shanghai Tiffany store
  3. Dior goes for gold with flashy J'adore campaign
  4. Half of consumers consider buying secondhand trendier than buying new
  5. Burberry’s “What is Love” campaign extends to Google Lens pop-up experience in London
  6. Day's wrap: Secoo, Wealth-X, Tiffany, Burberry and Christie's
  7. Major brands share outlook for 2020 - join us at Luxury FirstLook Jan. 15
  8. Ecommerce versus bricks-and-mortar: Which wins the holiday season?
  9. Bleu de Chanel dives deep with new campaign
  10. 5 key takeaways on successful ecommerce strategies in China
VIDEOS
More Videos

MORE IN Retail
5 key takeaways on successful ecommerce strategies in China
Ecommerce versus bricks-and-mortar: Which wins the holiday season?
Tiffany’s Blue Box Café enters Mainland China in renovated Shanghai Tiffany store
2019 Chinese Outbound Travel Report: Key takeaways
Forget US tariffs on French goods. Pity London’s Savile Row tailors
Kering/LVMH rivalry set to intensify with Moncler and Tiffany acquisitions



RECENT ARTICLES
40% off Luxury Daily – holiday offer just for you!
Gen Xers leading wellness travel trend as consumers seek calm
Luxury branded jewelry has sparkling outlook amid diamond recession

Half of consumers consider buying secondhand trendier than buying new
5 key takeaways on successful ecommerce strategies in China
Luxury Daily releases 44-page State of Luxury 2019 report polling industry insiders