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Retail

Luxury retailers pressured as quality service becomes expected at low end

April 26, 2018

While consumers have changed the way they shop, bricks-and-mortar retail is still vital. Image credit: Neiman Marcus.

 

By Brielle Jaekel

Consumers' expectations for customer service are set at such heights today that retailers lost about $37.7 billion in sales over the last 12 months due to long lines, according to a new report.

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  1. Emotionally intelligent companies offer better customer experience
  2. YouTube launches in-video virtual makeup try-ons
  3. Luxury labels damage relationships with China due to unawareness
  4. 2019 luxury spend expected to grow highest in UK
  5. Day's wrap: Audi, Skincare, Estée Lauder, Sotheby’s International Realty, Departures and Johnnie Walker
  6. Register now: LuxeCX: Customer Experience in Luxury conference New York Sept. 25
  7. More than 50pc of vehicle research done via mobile: report
  8. What struggling fashion houses can learn from DTC brands
  9. Shopping tourism, Sephora, BMW and Hong Kong - News briefs
  10. Aston Martin, Flexjet, Four Seasons, Afar and Magellan Jets - Live news
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