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Sep. 24, 2018
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Retail

Luxury retailers pressured as quality service becomes expected at low end

April 26, 2018

While consumers have changed the way they shop, bricks-and-mortar retail is still vital. Image credit: Neiman Marcus.

 

By Brielle Jaekel

Consumers' expectations for customer service are set at such heights today that retailers lost about $37.7 billion in sales over the last 12 months due to long lines, according to a new report.

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  1. Bleu de Chanel dives deep with new campaign
  2. Jean-Claude Biver steps down as head of LVMH watch division
  3. Carole Shashona on growing her eponymous jewelry brand
  4. Influencer marketing shows no signs of slowing: Shareablee
  5. Creating holiday experiences in-stores will be vital this season
  6. Michael Kors marks milestone in philanthropic effort
  7. Luxury looks to clean beauty to navigate new personal care
  8. TrueFacet branches into brand ecommerce as online jewelry sales grow
  9. Nordstrom prioritizes personalization in revamped loyalty program
  10. Michael Kors taps former Zegna exec as men’s president
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