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Retail

Luxury retailers pressured as quality service becomes expected at low end

April 26, 2018

While consumers have changed the way they shop, bricks-and-mortar retail is still vital. Image credit: Neiman Marcus.

 

By Brielle Jaekel

Consumers' expectations for customer service are set at such heights today that retailers lost about $37.7 billion in sales over the last 12 months due to long lines, according to a new report.

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  1. Luxury Unfiltered: Luxury's listening problem is worse than the industry thinks
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  5. How Four Seasons used technology to navigate COVID and elevate travel
  6. Men spend more on luxury, but shop the same amount as women: report
  7. Luxury Unfiltered: Why standard operating procedures are luxury’s billion-dollar mistake
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