Apparel and accessories
November 14, 2019
Inside Gucci 9 Hudson. Image courtesy of Gucci
By Sarah Jones
Italian fashion house Gucci is seeking to make its remote client services more reflective of its in-store experience through a concept that blends a channel-agnostic approach with a human touch.
{"ct":"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","iv":"285c883a836871b81cef78d22ee626f6","s":"78953d6c504e55a5"}
Share your thoughts. Click here