Apparel and accessories
November 14, 2019
Inside Gucci 9 Hudson. Image courtesy of Gucci
By Sarah Jones
Italian fashion house Gucci is seeking to make its remote client services more reflective of its in-store experience through a concept that blends a channel-agnostic approach with a human touch.
{"ct":"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","iv":"21f481a8064c9d02692366b72918d43c","s":"f2e2fa1ca35bf858"}
Share your thoughts. Click here