Research
June 22, 2020
The top 5 percent of brands on Forrester's CX report. Image courtesy of Forrester
By Dianna Dilworth
Automakers and retailers were held by market researcher Forrester as the luxury sectors delivering good customer experiences, which consists of consistently meeting customers' needs, hitting the right emotional notes and even having the goodwill among customers to forgive mistakes.
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","iv":"015d757d929510868b3cafb5292894fe","s":"272ed6bc41941c59"}
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