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April 25, 2024
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Research

Lexus and Sephora lead among luxury brands on Forrester’s CX report

June 22, 2020

The top 5% of brands on Forrester's CX report. Image courtesy of Forrester The top 5 percent of brands on Forrester's CX report. Image courtesy of Forrester

 

By Dianna Dilworth

Automakers and retailers were held by market researcher Forrester as the luxury sectors delivering good customer experiences, which consists of consistently meeting customers' needs, hitting the right emotional notes and even having the goodwill among customers to forgive mistakes.

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  1. Zegna Group raises revenue 8pc in first quarter
  2. Gucci makes splash with 'Lido' collection
  3. Porsche named official electric vehicle of 2024 Met Gala
  4. Sofitel leverages local ties in new campaign film
  5. Double-digit growth streak continues at Hermès
  6. Prada Group sees first quarter sales rise 16pc
  7. Kering rocked by 11pc sales dip in Q1
  8. Christofle opens pop-up showroom in West Hollywood
  9. Nobu to open hotel, restaurant in East Cairo
  10. YSL Beauty adds Bahamas, Colombia to rewilding project scope
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