Automotive
January 26, 2021
Seventy-two percent of shoppers were highly satisfied with online shopping experiences in 2020. Image credit: Cox Automotive
By Nora Howe
Automotive dealerships are shifting more steps of the retail process online, resulting in an all-time high consumer satisfaction rate, according to a new study.
{"ct":"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","iv":"57583a1a15f9c78558da6eee4da9e517","s":"141b85f0c36dcbee"}
Share your thoughts. Click here