Automotive
January 26, 2021
Seventy-two percent of shoppers were highly satisfied with online shopping experiences in 2020. Image credit: Cox Automotive
By Nora Howe
Automotive dealerships are shifting more steps of the retail process online, resulting in an all-time high consumer satisfaction rate, according to a new study.
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","iv":"01fe6f4895b04ac6c2a2c30698eab100","s":"5e779a3d9822ce2f"}
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