Automotive
January 26, 2021
Seventy-two percent of shoppers were highly satisfied with online shopping experiences in 2020. Image credit: Cox Automotive
By Nora Howe
Automotive dealerships are shifting more steps of the retail process online, resulting in an all-time high consumer satisfaction rate, according to a new study.
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","iv":"f54670c3c0d1786d07479465c14e1122","s":"d6e503c0cfe930fe"}
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