Automotive
January 26, 2021
Seventy-two percent of shoppers were highly satisfied with online shopping experiences in 2020. Image credit: Cox Automotive
By Nora Howe
Automotive dealerships are shifting more steps of the retail process online, resulting in an all-time high consumer satisfaction rate, according to a new study.
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","iv":"3415083f9b1ca7bd86fe1730afba7f44","s":"26b56deb4ee6f83b"}
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