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Retail

Retailers missing out on engaging post-sale opportunities

February 1, 2021

Seventy-five percent of U.S. consumers have tried different stores, websites or brands during the COVID-19 pandemic. Image credit: Getty

 

By Nora Howe

U.S. retailers are overlooking valuable opportunities to engage their customers and inspire loyalty through the post-purchase customer journey, from checkout to delivery and returns, according to a new report.

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  1. Dior traces fashion heritage at SCAD FASH Museum
  2. Vacheron Constantin unveils four Louvre-inspired Métiers d'Art timepieces
  3. Delvaux follows city rhythm in ‘A Brilliant Idea’
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  5. Burberry crowns student winner of Reimagining Materials competition
  6. Prada taps ‘Re-Nylon’ profits to resource environmental education
  7. Aman unveils plans for first ranch retreat in Texas Hill Country
  8. Proceeds from new Prada collection to fund artisan training in India
  9. ‘Peninsula Time’ platformed in dedicated campaign film
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