Marketing
February 2, 2022
Two major disruptors — Gen Zers and the metaverse — are changing the way luxury brands connect with their customers. That starts with the brand story. Image credit: Shutterstock
By Daniel Langer
Luxury is the creation of extreme value for customers. In other words, it is how well a brand can trigger extreme desirability.
{"ct":"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","iv":"5e80341cd7c66100729901ef8eccf885","s":"2adc060b5566ad61"}
Share your thoughts. Click here