Retail
January 16, 2023
Consumers will continue to spend more on services--like going out to eat--than on retail goods. Image credit: Deloitte
By Marybeth Connaughton
Retailers will have to keep the consumer experience at the center of their investments if they want to continue to prosper in the year ahead, according to new research.
{"ct":"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","iv":"6ece2e290d1bfd0f2da45a409878523b","s":"c9936ddc9921541b"}
Share your thoughts. Click here