Retail
January 16, 2023
Consumers will continue to spend more on services--like going out to eat--than on retail goods. Image credit: Deloitte
By Marybeth Connaughton
Retailers will have to keep the consumer experience at the center of their investments if they want to continue to prosper in the year ahead, according to new research.
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","iv":"5aa14bd0447b8b1437d33975b181df35","s":"e6d2f127d0f66f70"}
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