Retail
January 16, 2023
Consumers will continue to spend more on services--like going out to eat--than on retail goods. Image credit: Deloitte
By Marybeth Connaughton
Retailers will have to keep the consumer experience at the center of their investments if they want to continue to prosper in the year ahead, according to new research.
{"ct":"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","iv":"3e458cf0eb632a32635819a72d21040c","s":"2cece2ffd3e42e35"}
Share your thoughts. Click here