Retail
January 16, 2023
Consumers will continue to spend more on services--like going out to eat--than on retail goods. Image credit: Deloitte
By Marybeth Connaughton
Retailers will have to keep the consumer experience at the center of their investments if they want to continue to prosper in the year ahead, according to new research.
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","iv":"9f3a593d58afbc051141422608fcbe61","s":"f31af0d98191cd26"}
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