Retail
January 16, 2023
Consumers will continue to spend more on services--like going out to eat--than on retail goods. Image credit: Deloitte
By Marybeth Connaughton
Retailers will have to keep the consumer experience at the center of their investments if they want to continue to prosper in the year ahead, according to new research.
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","iv":"b77f4787f9c4e7e1a0656894cb1c29d1","s":"1486d94da36b37ce"}
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