Retail
January 16, 2023
Consumers will continue to spend more on services--like going out to eat--than on retail goods. Image credit: Deloitte
By Marybeth Connaughton
Retailers will have to keep the consumer experience at the center of their investments if they want to continue to prosper in the year ahead, according to new research.
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RXspCI3kHwPuVUpXHlWAJVi+rptB6XSrh4\/UP7lkw9R0dGFJ3\/8HVYIaan+CqTwe6+rX6sH8PPWsn3OfzTa1EOk8m3hiDgwJFwFcRT4K1ml4CAvuWzfvjmSnwNRGS1rJ4cNKhmCaiA6Gbm\/fDRuFU8Fy9AMm8rMfmyE7vswctE6QfAh8I1tQVBbTWRi+pMii6G\/3GYPIZ30KRYAJ4EQv8D6nKEEJn+U40wAOVRFpnxsAazRqtLk39aVt7PTWprNMSFAgcnmxuV4AhkM+8uGGibgWb55wcoQylVLcPHD0yRL\/0WvugiuHPgwqyCrrrnzPsPkKGgDBb129MLKP4ddG\/OPolEGCtiYO91qA\/cIUMoHfkBuJn4BVa6lLuskzXBEtcDXOnKWrDSWh4wYVhK7YOw+5icF1DrSZHzZEnInkgr+dYo2wPWPOt3VIgJLUg4wvYNfjEyqqoGpcqNKiz6ZinGUbDo9vXNJ92x4feuqFO2LB1k+zrZWF0b2OPPsZB5gskzZrV9ZAlUdCjY5wLKapVtwkcN98NDv6GbRawWyPWqvcgrYI4MgLaV+23SceYPCpBoPyZwc2fkp3lYiH1s9xKIl3yaXO3AZYOUUTFQNdjHrQ3eNsUAWqMaNTZRdHjZstk1j\/pMuoB+8BV\/IXLN5RpOJeqksXa68YnzdZYWcTEeuDN5wdYkVAg7vXHBV4FrPGYvvCSueVdFJKwUYq5y9avtEHIvMz\/vJDbQsQJ+Lppz9RzRs4OaP2V+yRA2P0k1znmuqx7740L9h2uXNpjl5xh7DOvNBAN2lGg69EBCljmdV70aNe74pczGjbAE2JeuGN3AKlBRoBRzVJwrtsJq8Lxk4S2JiVAjlsRRJUSl56adxIbMTs6QnvHXSqXzLdwZDq+5LWZsj18CT8prhAqOdfDahpDkA8iQXzElFTohDhEn8Cu1Ow\/Z5edSUXmMI57pZsXXluow2ldVzCOJ1cnTGeGnyZ8EvrqN2PVLSFXIqFxRKfr0XAchV1yDQqQyQDmYOlkzxuxO9s9IjTbXN1CWqURf1ES0RANp7+HkWNuIsw\/Y\/oQUTMRYUDTr+f\/orWJay9gR7kk4ipEYElBzH6U2yLRgwN5UDfigVXkB\/TjZSPB3CPCESJw8eSBA7oxalzuk5XnPDgQfpkrJcgnXXOVpXelfwxS3S4nFuyNQeVXcYZ2IQT9qMWFr5Jsr0Vng0Z3ZLp84YsuQlUKOsEbfZcs1RphffGhGA\/S4cX4KhQGFZxgLS18scUMnZrbWZkqosZY6xOqV0fEMLIDQVZVhStaResWPfInd0hS6\/BU5Nw5GFWkJ6MwBc4BUwNQRzMEdJ8G6oi2NV0\/Lle8dA+hXdLAW48IA1m1LVfQEVRfOgLvX93dAQaMh3UW2BKy4aeAdq3\/kNjMUD9sc9aDlMpQtIyd17TDJ8urWxOpB4M5Axwrgk6+REednEjpggfgvvlAYAgR94LmGk+udSDWRzjnHxBAbXMZFNLGE\/riCGR6Hf9boKwhi2Z5BnyqSL3uaRfF2qTPM1JeWSJniKqDEH8xy43EAcbMX8hqAmIbcafa6p+qhedRB1jqyvtqT6cBkflubf8\/nALC\/R+wf3r\/20EHZSO6AD6077pKd8WEdQ6NbQAICna2PQGX6qcyQDZRyDFBTzxh4j9JHwQAO85KJwBd9HuGsAOn\/Bzo8f1gUvtOtW+5KsyQZqalnnv3BV4Iw+s3HtZ3HMBnkoRm8LYjCCTQbRp2lc9bLNrfQaWEkgsBETgJdTt7LSO0qetO4P++tNY0mCxWGzaLYrUtxoJglfhRb7\/1xWdqy6DKGLRgrVHAbQBMGe+tOV774xRn5qIaKV5HfQeXphlwr2gG+BKvWPSRNfc4lsWdjMQ+H\/ELH0BEiqyWfb1rA\/ygafq\/CACa8zHQcC8tRvyiV+Rcjw0mbGnA7E8RqzZAFxtm00KBYGLPbyDGr2c7PWSfxKwJgkJi0kQSW79Q7h\/3PyrNCo2t\/SiRoja9J75q+P9Ni1qulk5y4nuKy3sL5j0ISdOdBs2kPiM+2sGhIU6oEyD3mzznLgQ0nMHA0C+OD4rliYRbxGt4HGIZMAiA3rYc77ViiDFd2m5OXl92062hg4FWvTHDx86fwyeqslQw0q9SjYgY9TO\/ux\/ZzAWFJAtwdwvGd+o5KhufRt3BTfTkD\/UVXN460anOLeZXhYaTA68gmnDvf\/gXC6AzX+VJRjP5NwySzrc8QX1bqcLpjMzurYVVli4sDpMHDCJDMizAu5K69jg9J1A7nPllW8+eYzbuGgLoCtDNjpKRgR5c+r0jai\/wbIk+VQl9qUm+LklMXIFbyp3z56FDuNF\/E7S2EYjUIFPTPPKau4iOkvAx9kTpZhBvXcKWQIJsOtLUxSIRk9s6Z01JdKnSzhsIO1xE9qcqI5c1SPXLSAvdDw7U0E\/8EImyI7xnAN1\/KRiwk79yNNM9s0PIcxs8ZNYHFB\/gTPAQzUJs6B\/mL\/DKUuW7xDTA1cGjMSXR6cgSMvTsBFjxqQu7m4Mz5RMsdgDvkyDSUz3n6+nrqkNhcDo\/awubKi339wKtdTBPwNkus7Fqg4lAVdo6DtR4o5CCXvO5NIY973U11EpodNK9IsNj2\/7VUTWWPIILm\/o2WZqFa\/UUdVXZx+LD+PrB+lTZg3XjVeE+9kDKhEa\/SpeZ2mSOVzQof85j7WoSJMoOu7MQsfolkkg44\/9Jt2wKDGPl8pIoNkF8HgqbVJt2OuEnmty258x7rS7lXaFY4gmvjr6M6Bq5WrsEk0pZLjlwwXu0b96YE5DzdEkw5A+smcIVCoeVFP95y1B40Lhd0d27QIy1E7NWzLOJg17Hr47hUOa6xZj0sVjC4BmlA4JMQs1b2DG8ujXZ+nHUTovs3YzvLnajzPMlWk3BjBeVT7WiEbm6MZaK3143xeON0o1Nt613aaw0MMbxENwORDiEzPiKPezym\/3Lc+S8tVmSxUVvjI8tj1TdLhkacCdUnrn1wMCFPSd3guwGKEV0lmqwFwJH+O4IrHxIKA8Xp0SX37DNextjwLSG6QdkUp22uUIHGiGRA0EbW2uffGOSLFcXtbGmfOKMkwkoxVJq5adkLZk7LNThhJ3\/PsAwB1b9lMf4qpGHAS7vHap69i5asts87G70K5IsTOZtCSpyVHu1BjvR+PSY9bXRKI5NI2ZXz4uoEy3UQJp4OWM8k6mQm+iur2rNoXvw7cvFgc0mBCZa7364nqISOI0y1mzuERGCZOSrur05xiSgTsB0L5VkIRjmR2k4U4mgoekWlRTGHVR8iQ6oIecrz8zfNUyhXZsh5G5bu6lUNCJhMWGhb6I20ybxOafBaCWjxul8q31u0mO6WWCRgve\/hTEMOpYIcLViiP5n0YtdWzELUavhDCQp5DxQWlF0WNq1a5h+bXBkoP+tZeFJ+nvqjP8y8nxxnSlHRlY0YSmUoVo1KfpbvLYB3ZSu6cODiGjt8mAxREiDROCAZa4IwDznOyyqjPyRRRdijmLO2Qim3mW4um2QaDFeZYGMoIwi5nrPbPNc7iKtJwlXpIFBSQd9D1L+wAUi1ybpdLRPF+6JuUFT9m8yibgfMdPPGu5Zttey5UPfaYkEABSEzAi8JjBbSvdySmvKiWvPqmWsdtrl\/37lodo0cj3RALIJHVceR2D5Af6FGZrMcLagr62oudHDinSGSJQEtkX9lSCSB0UhF5A2dO70t7gsCr3Fph1oBCD0dWPV6TeF2A433ne1BOQjFuEdE9gdggDiSxwvzyaK6+XOg0uiYI7Sh1JNm6lMXgPEpqJzpeXzOpXK7ZobucM+fRzXuJu50jDlLAN2q44j6fBJwQGws7qtcqGsywC2HdwsrMcQAH5MM0FzcPMiL9dazcLxlNhHEGZssLiqIzZ0tlj5+0Iw0LOxbxpx4\/E9Hzx67\/4ei3nmhr2Dg2ezMm09aqVF5bRFAfqJLoglxiZUwOqUpxPCIyl+xLu1KgzNo3uGqdU5c7M\/h29bfcYf+2DVOrFs1R18ZcZkKs0pjmnX4IrMk1MxnneqSnMcx4qXIXaVdEk47edDHH\/mfHlKDBld+1NKXj7tF3ysDJQefuD5rLBiy5oqN\/0XGVET68Cw\/F\/XUo76qba16hZOJCISDMTJTTn9gRlENm1Yoj4bXNeZVFjQkvgfCZy8RJs2vIvRbdIe2pa1rfZsmytSlh0D+GMaMRxGbMQMZOrZ3I7dQJTF2Vpf5tBzcoPA4+FMWnNzLSrQDOV5odOwTZfb4vdV7Jynjd+B3ruF8dyE3XUZcZgEYc69ebTuKCLlUVh1PBzH2kVgnnnXqguf674Oxawx3WDpn13AMoIktgWRz0r0slxFG6p3iwgTo1RRaLjVI44EW\/ZyfXioS0wc3H2T8boJPah6LERbMYecDzBRdr7Dk6HroJZJR9dSbgfAgjl9jPmh35uXPuzDxMScBdkqSgQrYIzKi8ucjud\/cvqoO5U8DXg3XrBX1NadTYnpVphFpNBg8t7cIEteyh2PtblM2Z73kr3nQ7FM1XcR75nqVOlyUqkF9eVgFfPSUDekBOekxMIa69OAvtUxGlQaFBgfSoA5Bb46MV2UPul+PaA1egweCiaGP35Et1paR+uiWMVzBymRSn\/7CSMAZmw7RCeVbRIh7GPFDVaoDvNK2pyRqthgDDH4H63WpjzWd7u6PGQY7ykV8nrPG6j9nY6J49rEd+BMtJBFISPvWoGIdsdlBCFWHw9lYm7D0m0VXUatYSMg9ID7mINNd7hIFlNG2Vm6DwuOGUC0HmPJhZ84LEOzD0NPrlPhP8PIqs72WvGjQiMXg8x0dLd6tD15Shoh4IwEmaFQ55OfK\/VtoGLLsppKZKKJRA1ucENIjrHtHQb+WODh1jsGWTQ7OaxtGZjT+5Vhk8Ffg5Rsm+wlh2L6SmtZoQJyKNeZITjJM5\/XnfllMskOWkvbH2yK2mp71O5yRJ0VyCgO9hjrQbSVKAbiH0nR3doa5fY7Q0wCQM6KFYdTl62Qva+1wN9rMOdQtdeOs+tOnIMiWsjYd6xfOJ5Prr9ceRjiKBomFzDXSlZ+OEGL5rnld+2F7zWSjOlQ==","iv":"ea32985da11c53eb1e6dcec33176787d","s":"1ccd9ce660161f90"}
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