Retail
January 16, 2023
Consumers will continue to spend more on services--like going out to eat--than on retail goods. Image credit: Deloitte
By Marybeth Connaughton
Retailers will have to keep the consumer experience at the center of their investments if they want to continue to prosper in the year ahead, according to new research.
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