Most dialogue within marketers and retailers focuses on how to tap new technology and marketing to hang on to consumer relationships. What they should be discussing is the sea-change in consumer behavior expected in the next three to five years – thanks, in large part, to mobile and social.
{"ct":"IZqg1t6vVEm\/2QPxUTsgXWPG+Vgonv\/srtbnNmkK\/lfIl7rKcVXZsus9O8h7ZdpPnXSw1Z8kx8JytrpIExZDdpvPfiIyk9eGuNg9D\/P0FGgIdFtSWlgqtTYXA6bVT9UtZsLo7xbF3HM2R6uz3t1R7uzgJTQOW9NekOMMBeV9o8E9hhZb9TszNaXHLWZ9bkNLU18FqZV1BA21y7BwrhZdlTbZbupLJECbDK\/XevOT\/01ug8PVLdYPTnpPmxk2y4ggdvHQ0SuJqgWH9vrShoddCmj87x1m0NRhJ11VYbOIEdkkTRtjGf5rf2\/PYylLuKJM1tJVZSsFMh3HFV4IwPM+8NnJiiLAQibajghVJ+V5S3DBEPAw5hBzbYG05stc2K5jC2QUs9TyFKGksWU7AGPj8CbEnfMASHLGjwtwURAaa5iJ8h5WkC9a8DkPrOKJhDFtz0ASeB7SH68Loiq6JVoo1LpkC3B6VhPsN+6dgZesON1QO8BtwAQNqN07Hr3OLCVjQKM69jX8euW9FCm3vjeJ7B09Wfs8uABLsFANmsPhk+kOJVM7GRC5PpFHEiLvvjZma5PWgLMV4sEmF45RutqgLs9SpN9qlcv3HLkxEkH67CUkWPAYXnIL03OBAvj\/7A5hYHfFx\/voWnOSO\/BvFxg8oxMn6oeQ62oU3JklV0ZmlhPDdJRJWDbrWkcMB0ahRSPGLPm7b93T7cG7cqQBEtC40OytoQYw\/Rwm3NbAvMjOyi01wxFK6LWlcEwlb1RhxbGpgci8\/UMfW1wvm\/J0nhEzNdRdBQe0\/LOQ3vVhQE\/pgsEoprrrIa6uR4FVt72r+zYC3lxfF5UbuH894qLWqIhsoeML+KzwzTaK+xx7dc4H7UwqNxjcV5udCE9Wt7Zj14TlTJuKYa4Wq2KFijofCMnM4BNRfduePmfXXOeN9f8IEH+hkqKZKXAWJH3Xp+Rfc8XiMA+d1LeyWIJPOeH0lyjKFjPVz+XtO307vmDaNgKOgNHWC1bZC3GuVmevmGVq\/kULST8OWv7O3DG6F8WgYzi9bGyzqAhX23IeKfhRTV5ac9a6UA5sbFND\/e6tcwNBpoyYDio\/TD1FsOO\/7I4eJPlcVe3vCOD1r\/aU\/rdPeiHTVLZ94LI7GN1V\/As6PCvLl05gDad\/jETG9nP9z2uE3yB6zKD02dHGulIGWh8ZbWQ753R0VWnaXZnRDAlL6sJtOM2bCOwSPUIiwWFopn71V6YHbQaNc130fa7\/7Eretl3AcshdXf4p3dctQIJ1SBM9yhIn6QUoSiJpYaB+ls+Hvo18+KUAubLcorDjYO\/\/Ptj669iN+AP8VC3qN6GclIiY1xt7eeCTg+XfMWbDVPRllaM+sF8N8iHW8EAhd8uM+zOlOVE2Z73U9s4IwCkyZWe\/sF3MiI6WNCW529bIRp2HWUA\/38E9Sb5LHFX0A3W8IphFZSDrsUwJLhew0lJboxcxeuG5EKRUsN7RlxB+N77zgjdC5RLPeRckVNuZcbUqsn9fEjJD7vktp7HemZkKu9Y+bHWD6xl9PB8AkTWEDAmBZskSCL0VLpkbYhaIRCthcpABPekg67P3hdtlprYMu8C3Z9yT2vmutb59Ja4+vWsqchQg7O7PSNvQbYV4Ykn6oqeH0Kk7FL521McrZwHvURsbBXCaWMJ\/XhC\/7Jkg741PFS5O7Oh\/8UzvvyuENXdZ8oVXImZhA2t\/eTFnDmvPHK6NnV9w1h4ougofSLG123ZKJ6m+H7GHmydIDbKkzVfBcOnw1EqD1aOBjNBNT8SV8hqi5\/qTS0hf2USCNfFobiaq2Xo05bBFuVa7B\/2VaDWYuzevx8DTqE8oeHGhc4wsCCfWobW860Dxbg7OjkGGXh3NeBBFwLHaDqnD+vK3mg+yvoWraYMeyjMKkxUfQiaPTYrvKdT5T8Zqhas0i0\/pyYTLaf651L2gthHoE372aTkdGfFKupeoTlpJcMndMS8DcR8xuRt3Xf3J9LDRBjRRKJBfPS4RnV358QhSxHFHwgWzmoc38sbt6ChL4DQIiCrBuIIRZ3P5Nvljl8TL5ibMrTip3J9o6GCMRil1DM9NyI6WTPEAnAGY1rrq+WFvL5rIfE26DeiwC2raLu1WmRyQXOZQuzDn4DVrpCymTdtlt0Q+vmQM4Z79\/6ajYP4uJmqsThwLhTL5msa1LkHoVjwoc31oS56KGbFUC4zIJUr0yVs+peaXhQgOGcZON4l6jTXUykjW+HqkxjuZE0DekwtoiTYxqaj+ZTnKtKvoxjVCLYO\/m8UuydlLm9bt5\/MFANLu2yQMJHWzih6dQsqt4YIeiKuYuwPt7YlmtcPEf77i4eOo0mXiMRVNEW0Bf0HZJuRnBUfja8OcZ5ru5jAZmj8W02gsAadR0jJ+geSo6YRJdYmsQRsByLAS185H0TWVjG8jUdMvFfHpVld3fHvurUHb57n+Qk+eEKlVjpVE2hyX7aGmVTTTlzKubYWc0SS5TbCkv6V3aFEjeP5L9UF4jg3e21RzgAFaDGDGAR8vgLfL4NUl5m9wDEWDSsulRVwmfd7ik7Jo\/D\/+ZpsNIDL4qOh+lOF3ukAm8+su71ychSyv6XyhYIQG5L07ZRCwqYHxJvI1KA297epwKJsBz0xbsVRgwYm\/mjCjyFuzrbQx+NF8Vuascm+eC0spGsben+2WlWj6mGyBJ6lVuqaD5o6fcRHXi7L6HDc4zUzJF1co2Ry+P+f0+4TuuBVPq4P4NqxX8unVgflE3Thb8fservxqgdolVQKyRaT17OfQl\/ujPYgYt+kSjetEJcbqLDma81y5SJG0GOi\/VeKouvSxiE9oe5iC7pM7HGsuuGpwp9VilTVXHNqRrVw3E5q5dPYXFeCtum5c1bYdHI\/SXPGTDX4ENgT1ye2HvuFEfYjn59mApQTyDrvCz8GzLUhyPWeJoqX2rNW4uHKr7k9L9je8sQXMUcwbYElJnAHjX++YXitzrEJAfFJHrPdZKik5WfCvQ+PYfQPSQItOkJuKiCchdyIRGtYGZctURfzUpoNieqwPkq3tplPSPgH6RG47GjVnnxCDvhya0A7HO9vCqOWUyX7wJO2uqwmnwXVFSWdWfo0\/9LqsTIfUb5JkT0DjJfoqBv8Yn62gUNbI68DGd\/N2wfWCJE4xu6DyYsMlzzkZb1RoACYA8\/2cOEB\/ekmKMrn8cLOfPKh6DDcggcT269qP76oFWkXhptk2RJ1RJmCNVYZFmvy25VVieeaRzDmw1qPH4xyPKKxKHfX08VUKILg4z3EwFzR2njPfuN5ypBmJQOLh7jiEQhoNGknIXRqg5ugDF+Fr0GATGf1eIurNINeCfxepFvO\/D\/LkgZyUWS8Q+W+cmAvW8vpsuCX1bUwwFGu8zng4\/66QP0BusGYrg4yHKL74uNs+\/zUd7OXDR7K42TbEWlpB3aUkmmLoAQQLqhq1uxR1SdyfjHPW8PEl7aga8PTT2RcFVrsJ3kQEuMidokK+3S3KnEOb+2aKc3FKMB\/GTxe7\/M2tIfx2LxAN4n09pZmznjNO+yaIT\/4LBI\/M7yKJvaNbVOK5mzKLjh6ctNkkU9+mqhmKJfJPNmhHeEYU3pvA5Fx+Ep9yk58jIwJP\/wtzjHJXvCfxNI1VGMIOjrGYvcmRqv9TQ9L7cWCTFELE1nTqN3tchxyxXxpmNz1\/priSex7+3Xb31jUuS4EbMS\/Po4mN8\/2ffMOmxEOiuTSjaFZbH0YAXr8aRvTN3B+zFGuBDaLk2TR2KQJwZErot5Mg00wdprk8\/CeOfZJkucjMAcZvycqbEX+xm4T4pX3MnEjODO7Uv32QU7iv6DMFqHSL54IaDqRHyZSlbzP5O078wGeU394tVfbdHJn8jA\/EUUNmT9IQozvniixSiC8DJwcdJ2CzpsMRADgEm6AP4eH1bs6xQFMztMDng93Hb7y7qqadkbQrVsOJTH9mg8Qt43qgCChy4Q0\/noflx8iF79IGW4BQYur4\/wIVAd3MlE3cIZlNK2aTzKKsdemJyc81UpCCSMOtoMX2PgICnjSrMqI4+cJU54g1IZV38SfY\/oMzhzErAplabkCBnbLs\/iL6X8K++9NlD\/5mk1WBULEsFOkScjRzsh5xe2jR2Ff0ryAGFI5urHMqoe9njUeAlf1GCyDgl65oar7veTm8olEhT0tS1wWGu2yGN9tizie9pjvk0KGGkfn4mETW02IBL+smVAgIRc3p2P0iqWa7XKVv\/oMf2S4rkHzE0j59sG1sVq0TcrTQ0qj0sBDdeq\/QCrHTde6rNdkLtGR59MTIVBy+pU4Cw5e63JzoLAHl3blsCFGTfGA2jZOQ0lRZ9CEl4zNZPxPEEoteMPAJanX5C8YBy9c\/qqN6ZHi4an5ECz6otO90Q2w1on4HF869VYb3AkegKtQwhXSyYnor8ILKn4e7m7vZAjP7LOkSWV0lxkvdPiGv0zU\/YMvsz6gY0vKNY5atkruNi3KUC4wzAarhQFG7+cnXVTT2t0azV8R6Tu\/X7Kyka5hppsj8MgzQ6KWENuaWgI9LCruVDtYWyTKIJPh8y6LtBgmCuujYs9hehMFaFvng9nPm3bve1i4QJyzWYnNm0V0Ru38+4HgrDjAXDmo4gLju38svOQW6RHRLj2yc+4UcWKGOHZ8rIQeRUT4c0I4k6XbU1rev47q5ud7HxNXT4ruV2JTIvNlIwrJGPWcRVNSVPBfR0hOJ4JhUown5Fm0Qtwf3HJWc5fD7eW9ZkIXe2IlUJvv52rJSw5ZzSHlwkkcQBLj01TEROotOycCm75QqqQtliF7AUFRUyu\/2GeAo0nR7+gmngkBfuNBWSoRSV1\/OsHDlRDqyzJ2a0l0Ny\/a1l81mh3dNcK9XaoxfD5zKo\/ORcurgIW1\/\/W6TOte\/RiBiWOyvmBzibuMMCB6\/m1PdWPOESAqUyqqyXZBjQUE1RVI0y+8pEW9hJ8pwrfCmgOnBsribqZfN5keJvFdXt51+v\/reLGhhGBFxuDvjQ87R\/jf+\/vIsb1T7j8YwKP7HCz4BOj1JGSfaImTZABo+FP8DrSMc4xzQDQnzIGHgsx2vL8K7XvisyHENMDMdkzyaPmWbDKKyOVNXCvbmMR3IBmqF529mz1bbqZgtRBl6MWZLV+dlPwPUxj7itnaiwBMyc3pLnPLZqsRKuCWZSP397DjWBdUUBLmhyTpqafPlZwXT8gnm+OY7+P23w19siXXQgPLelEkWDUG3+Z6dSdCvRF9wC80D7jDLbNLdhWgg0fOeZPTrsuCD7wojmykbZuTQappM6JzAN4kAkb5c+z71x0zP3v1AzJu3MR+JFUb49v58YDI5GJKYRy\/8fASxouV7DI7FL410cDISAftAEH6\/sIKz9WgT1WxagEuKpUNfwiKibtx9rU8ujgG9X\/lyzFcb4BhPLF42DIjUFHyN9XXZepHreNZwL6z6vWX7Xtvl+Vm1UAI\/1GEaRVwR84moxNf+MEGC3yI713MXnb0eDBpbMw9KuwziJUUZso3yiYyAOo+QaMdfR9+k+F2oacwYvSwgbyNldbZZIzRTP9Yppw7xzZ1pMY+zK7nqJzFjG7C9lrG+HUkpeY2x266ErRkckh6MYY2Xnst0FZ\/BVC07s\/c4eCQUKeRnV0OBuTpOGCNBAyyb6zySEZhX7aW\/LSGpUbFk\/NMPayUb+\/NQaPD+KCx6Ai+NRKbpV3sem5EOoU\/70ZC1Eds9t6scjSFsiotSvoannwk+SjwgBL2ueab0K\/47HNiwWT2lWM2FE8Qo6wJoS\/6NgfbxSFNSK8xY8HW0hcm4bYN9vOZgo5j38hcNlqClxO6qN\/roFMuy3lEadQoKB8fuTGAlDwqe4U1zCHm6U74pS8aYq369\/BxLyE2kYjh4Z\/lFKskcKhWDfefzr\/agY\/bn5zAsBQ+jG7XREiq\/pIfiQ+SRbsxQIrMMQKHptOhNiQbMTUz\/mbDH7XL3n9VDoGa+mkQ5Khb1pj+s0MUiinW3aIJcLMsMSdUxjXjSw4vV\/pODQoa4FXo0sVjA+bvJ6iAu+GqYCD3FOeovjWat5OD70TuYd607O3Ir7tCfksuYozsidF\/QqLZ0YM16koRI1MjOAEs\/2f3bw0RgymdavW9N+RSElV1Ok6Mae4jLa\/bRRrtJ843F70x3Xv1q+bmZHnueQT9brvPidXbJHnS1i3moKUlQ7ODRbYRLGmfQ4B4lSkF5oNZFCgHpcBHVmRQ9R9crWr5HAMObMXNOOSodhxR\/QXtVxfWv3UZpOyhaSmipUse81tSvJofJscE9XN3NQFvoQT4geUiUaNv8O01zSS6yhaYdSS5kUNmPqfzvlVR+YgiNG4zpZm\/RsvWzBzPH0UABj1S1A71Usb7WUlkHPXn37CCFgHZToRP4LrYxO7xRiR3AljFMdGX9qIFWRdF28OWj9kT8IxNXzHGND07F8MyUHgKt0cs1kMxWvy0kdVioegFvY5KuBoDc9y6fzSJ4HAiQcuDT+deO9tbQ50l16Ob18kD0S6WJD3xW5+vVuYvdEmFMI\/5aTclg\/V\/0xZJDbsFrK45GiHT1er6YlWEJ+oDvvTCVP9dy4z7ZoSWwSnBymVlftLyJYc4ce2XfjEsam3BhmHa86DAhsRBoXuxlSRpfDS3E+lgDPatBAECEye9W5NtHv0IeASjSD3854iFlWQy9CKkvLkvBtszSP1XkzbweU0CAaw2aBKfXLss2L0eqtSt7oWxlmg10Y9xIAehQSeZpBW5UoMq\/J12CR3x6Q040\/jtZ7mwcHArfEyWr9o273B4Q4\/LWJFcXsTlFSO+s0ZHvVM60Vo71M4Y4t7DP80BVnA4u1Eb\/5+h566J64rFa9MhIhRKGOkOxlYo9LusbtJVttOBQXwyVaA6sZ9RY18VfcOzxDsdhNghsLJoWPq2Hdk7RFt98RnJHgvB8GioF6nOSE1s8y0Gd1nQaLWkN7oYwWzqvnuuUNEmPPcglZABipKcK2ZqNk6rmV6JjosgIm9qf0FS+EuCVJ4ZDsM8nPdQNmgRMPCUagYdVvQweYvZ5+aB13mAdlyoX9YxdhsXtDL7CePQl0tDjIfTAK075g4vUC+aSGfIGs1UTrVQLFxzJ5lBubvfexuSclz2rXbQ2mBCYWVJ++yGm3QzSq2Th\/+PZhiC7qPo20zFtPkXaPmoLGh2inl5iUCX7Kf9I41w4QxoAEzsj5qnGri06HSgjPFjqFJvbF+xTeR3X1W0oJkXu5lubXlQ+c8cH3ismE1jXPzobY+J6MBgiLc6DwY4gVP4gJmYehF1JCzAka9gMPl6tmJJHPlJx8YZV3\/o943kZfw75a9nqMEv3VfQr6o9fCc8b+s4f81dzCAkcJ1a2fv8ghaVpEy8hp5+DO4fsWFeNSvYKVqI6\/RfTbAWaCDk3AUGfTQbeMusG+EI6F0MaRjBeFkmvzQMuuTEok0ujmSFGqGQ3ShMR6Jyo79MTJ40S+4N8TF1EE1bB7HWGM2afx4M7ZK3DEUTIKKaaD3GLpxQfcj66CjtM5zlJCkdcBCdfwcdW+dnqENYnDzdej+H75Z5EoPDS3QfwS4h9P\/4YVCK4b3r69O7MPT6MVarouLHzHczVyTz2BMQ+dZDOzp2bNufJgPeNOmJXh8NFoshrUJ8MgSEAsl4GAdrNg2byiTiEgV2xoNcwOmiPQDuy5EQKJj0tu\/C0dBP7B6D+ADQTBHzYEW8ObNQrIIZeF9BFf1DygyDuT40G3u2UqXTH1qNKhTgJZss2hnJlL3keK\/qen89WVGTWwZ9mkW3L438aYdIz5xHT5EZso6Hpf6X2nkId7dds7ZSREpboQsq7UmorJVrPv7K4DKi60uuEJfN69e+EOTrLgScuvVRIIkXiSjIGNG84W2UpoU1ILhaITnarSAAytpVe1neiBB6wfjK6yUDKDZdUymtu2kK3iXbL70oEK+VV+kXa2j\/XPGy+1o5gupLQLaXYHhFDpnecmqY1ZFwqPjWoEA==","iv":"7c67fa7b85b886ff7bb659b18f425ce1","s":"dba5075904c6e5d2"}