Most dialogue within marketers and retailers focuses on how to tap new technology and marketing to hang on to consumer relationships. What they should be discussing is the sea-change in consumer behavior expected in the next three to five years – thanks, in large part, to mobile and social.
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","iv":"92b6557eb71788a7c12eaca76109570e","s":"d7e0d30095280a1b"}