Research
January 12, 2011
By Rachel Lamb
Consumers regard customer service as a top priority when choosing to buy from a brand again and when making recommendations to friends, a study reveals.
{"ct":"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","iv":"cf240549799518d6188b04cd0d7be049","s":"c8992b86a0efe9b9"}
Share your thoughts. Click here