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Sep. 21, 2018
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Retail

AI can pave way for more personal, efficient customer service

January 10, 2018

AI can free up sales associates' time to better serve consumers. Image credit: Printemps

 

By Danny Parisi

Despite fears of artificial intelligence replacing workers, a new report from the Luxury Institute claims that the technology's real value will be in freeing up employees to focus on what really matters: improving a company's culture and efficiency.

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  1. Rimowa seeks to offer more than suitcases to its “purposeful travelers”
  2. TrueFacet branches into brand ecommerce as online jewelry sales grow
  3. Virtual influencers gaining ground, but lack of authenticity proves challenging: Fashionbi
  4. Special invitation to join State of Luxury 2019 survey – respondents receive exec summary
  5. Announcing: Luxury Marketing Forum New York Sept. 26
  6. Hublot, Moschino, Tesla, Saks, Jaguar and JetSmarter - Live news
  7. Catalogs - Luxury Memo special report
  8. Mobile shopping and in-app sales on the rise: Criteo
  9. Phillips auctions contemporary art for clean water cause
  10. New calendared approach to customer engagement
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