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May 23, 2019
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Retail

AI can pave way for more personal, efficient customer service

January 10, 2018

AI can free up sales associates' time to better serve consumers. Image credit: Printemps

 

By Danny Parisi

Despite fears of artificial intelligence replacing workers, a new report from the Luxury Institute claims that the technology's real value will be in freeing up employees to focus on what really matters: improving a company's culture and efficiency.

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  1. Strong storytelling key for digital, physical spaces
  2. Chinese beauty buyers show growing interest in niche labels
  3. Moncler strategy based on speed, creativity and flexibility
  4. Franck Muller designs "first ever functional" bitcoin timepiece
  5. Global wine market sees shifts in production, consumption
  6. Day's wrap: Mercedes, Prada, Franck Muller, Nordstrom, Cunard and Loro Piana
  7. Day's wrap: Mercedes, Prada, Franck Muller, Nordstrom, Cunard and Loro Piana
  8. Diamonds facing increased demand, disruption
  9. LVMH, Nordstrom, Tesla, Bergdorf Goodman - News briefs
  10. Mercedes, Prada, Franck Muller, Nordstrom, Cunard and Loro Piana - Live news
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