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April 22, 2026
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Retail

AI can pave way for more personal, efficient customer service

January 10, 2018

AI can free up sales associates' time to better serve consumers. Image credit: Printemps

 

By Danny Parisi

Despite fears of artificial intelligence replacing workers, a new report from the Luxury Institute claims that the technology's real value will be in freeing up employees to focus on what really matters: improving a company's culture and efficiency.

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  1. Luxury Unfiltered: The celebration problem, and why luxury keeps declaring victory too early
  2. Hermès posts 5.6pc rise in opening quarter sales
  3. Luxury brands are now limited in naming capacity
  4. Tod’s Group finishes conservation work on Milan’s Palazzo Marino
  5. McLaren hires Ford’s Kemal Curic as chief design officer
  6. Balenciaga deploys new art series
  7. Coty’s net-zero plan gains SBTi approval
  8. The Luxury Collection marks 120 years with retail pop-up at Milan Design Week
  9. Fendi announces inaugural Design Prize winner
  10. Founding stories fuel Watches and Wonders Geneva 2026
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