Automotive
January 26, 2021
Seventy-two percent of shoppers were highly satisfied with online shopping experiences in 2020. Image credit: Cox Automotive
By Nora Howe
Automotive dealerships are shifting more steps of the retail process online, resulting in an all-time high consumer satisfaction rate, according to a new study.
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","iv":"d6bda99c1f1d3753070c05a59aaf0dc8","s":"fa896730c23007da"}
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