Automotive
January 26, 2021
Seventy-two percent of shoppers were highly satisfied with online shopping experiences in 2020. Image credit: Cox Automotive
By Nora Howe
Automotive dealerships are shifting more steps of the retail process online, resulting in an all-time high consumer satisfaction rate, according to a new study.
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","iv":"3975d310c5673a5a329144d24fc816be","s":"e28ed000701f7869"}
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