Automotive
January 26, 2021
Seventy-two percent of shoppers were highly satisfied with online shopping experiences in 2020. Image credit: Cox Automotive
By Nora Howe
Automotive dealerships are shifting more steps of the retail process online, resulting in an all-time high consumer satisfaction rate, according to a new study.
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","iv":"2af60a4c765f4276cc923b38cbbda606","s":"8fd76cf225e0b79e"}
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