Automotive
January 26, 2021
Seventy-two percent of shoppers were highly satisfied with online shopping experiences in 2020. Image credit: Cox Automotive
By Nora Howe
Automotive dealerships are shifting more steps of the retail process online, resulting in an all-time high consumer satisfaction rate, according to a new study.
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","iv":"c21cf50a18c4712885bd22e931a0a3ad","s":"6556da60392db91b"}
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