Automotive
January 26, 2021
Seventy-two percent of shoppers were highly satisfied with online shopping experiences in 2020. Image credit: Cox Automotive
By Nora Howe
Automotive dealerships are shifting more steps of the retail process online, resulting in an all-time high consumer satisfaction rate, according to a new study.
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","iv":"6e3ba61db385d0b0bd0a3c6c6b3a8883","s":"300735cf9803a5af"}
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