Automotive
January 26, 2021
Seventy-two percent of shoppers were highly satisfied with online shopping experiences in 2020. Image credit: Cox Automotive
By Nora Howe
Automotive dealerships are shifting more steps of the retail process online, resulting in an all-time high consumer satisfaction rate, according to a new study.
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","iv":"5c6eabc8215c0c6db1c7b83970b60a2b","s":"57861291d64e4022"}
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