Automotive
January 26, 2021
Seventy-two percent of shoppers were highly satisfied with online shopping experiences in 2020. Image credit: Cox Automotive
By Nora Howe
Automotive dealerships are shifting more steps of the retail process online, resulting in an all-time high consumer satisfaction rate, according to a new study.
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","iv":"1704c860b9a51a815c3cef95282b98f8","s":"0cda25a4871a7f70"}
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