Automotive
January 26, 2021
Seventy-two percent of shoppers were highly satisfied with online shopping experiences in 2020. Image credit: Cox Automotive
By Nora Howe
Automotive dealerships are shifting more steps of the retail process online, resulting in an all-time high consumer satisfaction rate, according to a new study.
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","iv":"f46a38d69496257bde8db4da8fb10d3e","s":"3f5ea8147a6e525a"}
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