Automotive
January 26, 2021
Seventy-two percent of shoppers were highly satisfied with online shopping experiences in 2020. Image credit: Cox Automotive
By Nora Howe
Automotive dealerships are shifting more steps of the retail process online, resulting in an all-time high consumer satisfaction rate, according to a new study.
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","iv":"d73a5265f5ed58544daa605799aa03d2","s":"99810fe320bdb77b"}
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