Luxury Daily
World’s leading luxury business publication
June 22, 2018
  1. Customer is most valuable resource for improving customer experience: Tiffany exec
  2. Day's wrap: Chanel, LVMH, Kering, Swiss watches, online retail, Thomas Goode and Le Méridien
  3. Luxury market looking up in 2018, say industry execs
  4. Chanel lets financial figures out of the bag
  5. A conversation with Apple retail boss Angela Ahrendts at Cannes Lions 2018
  6. Delivering excellent retail experiences hinges on ease, emotion
  7. Armani Beauty rides emotional roller coaster in filmic shorts
  8. Bleu de Chanel dives deep with new campaign
  9. LVMH invites consumers behind-the-scenes via expanded open house
  10. Art, wine overtake cars as top performing luxury investments: Knight Frank
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Retail

Brands cannot fear leaving money on table to maintain demand, exclusivity

October 20, 2017

Redesigning a brand's online presence can help jumpstart sales and bring in new customers. Image credit: Hodinkee

 

By Danny Parisi

NEW YORK – Managing customer expectation is a full-time job, and when retail experiences do not live up to the expectations those customers have built up, brand-consumer relationship suffers.

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  1. Customer is most valuable resource for improving customer experience: Tiffany exec
  2. Day's wrap: Chanel, LVMH, Kering, Swiss watches, online retail, Thomas Goode and Le Méridien
  3. Luxury market looking up in 2018, say industry execs
  4. Chanel lets financial figures out of the bag
  5. A conversation with Apple retail boss Angela Ahrendts at Cannes Lions 2018
  6. Delivering excellent retail experiences hinges on ease, emotion
  7. Armani Beauty rides emotional roller coaster in filmic shorts
  8. Bleu de Chanel dives deep with new campaign
  9. LVMH invites consumers behind-the-scenes via expanded open house
  10. Art, wine overtake cars as top performing luxury investments: Knight Frank
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