Commerce
June 26, 2014
Client satisfaction measurement should go beyond checking boxes
By Sarah Jones
NEW YORK – The consumer’s voice needs to be more a part of the measurement of client satisfaction than numbers, said an executive from Automatic Data Processing June 25 at Forrester’s Forum for Customer Experience Professionals East: “Why Good Is Not Good Enough.”
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","iv":"a47ca3c8c84489c7d007cb15e6958bb8","s":"9e4e1c2b8c392f54"}
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