Commerce
June 26, 2014
Client satisfaction measurement should go beyond checking boxes
By Sarah Jones
NEW YORK – The consumer’s voice needs to be more a part of the measurement of client satisfaction than numbers, said an executive from Automatic Data Processing June 25 at Forrester’s Forum for Customer Experience Professionals East: “Why Good Is Not Good Enough.”
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","iv":"e0c182f41469a951f4e392594cd9f65c","s":"bc0cb00152f4478d"}
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