Commerce
June 26, 2014
Client satisfaction measurement should go beyond checking boxes
By Sarah Jones
NEW YORK – The consumer’s voice needs to be more a part of the measurement of client satisfaction than numbers, said an executive from Automatic Data Processing June 25 at Forrester’s Forum for Customer Experience Professionals East: “Why Good Is Not Good Enough.”
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","iv":"c4a5b93bcfbca42b8409bd616a60f954","s":"c5d3cbd008cef8b9"}
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